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outlook 2003 inbox empty on 1 pc not on other


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Posted

Hi all!

Our machine-park is running server 2003 with exchange 6.5, clients run xp/2000 with outlook 2003.

One of my users complaints about his inbox:

"on pc..x.. my inbox is loaded with e-mails, on pc..y.. my inbox is totally empty?!?!"

I'va already deleted his prifile on pc..y.. but it makes no difference.

Anyone has had this problem before?

Anyony has a sollution?

:D


Posted

Did you check the mailbox size on the server? My guess is that the mailbox has been downloaded from the server, and is now sitting on the user's Local hard drive. If the mailbox on the server is empty (or nearly empty), I would go to the machine that has the messages, and ensure that "Use Cached Exchange Mode" is NOT checked.

If it IS checked, I would copy all the emails to a new .PST file (better to have a copy in case you fudge something up), and then remove the "Use Cached Exchange Mode" and try to import the mail back into the exchange mailbox. Once that is done, I'd delete the user's outlook profile, and create a new one.

Best of luck to you :hello:

  • 1 year later...

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