Screen Saver locks desktop - unlock as admin?

[mwiner]

Half my company wants us to implement a screen saver policy which of course would password protect the desktops after an idle time. Which I don't think anybody has a problem with. However the issue is that when the helpdesk need access to a users desktop (maybe while they are at lunch or something) Well now the user's desktop is locked and the only way to unlock it would be to login as the user or as an Administrator.

However, if I login as an administrator it will logoff the currently logged in user. Which to us is kinda counter-productive.

Is there anyway the desktop can be unlocked without logging off the current user?

Thanks!

[N1K]

Interesting question, we have the same problem in our company. I can't wait to see if anyone will have the solution..

[mwiner]

yeah from what I have seen so far from another message board is we are SOL.

Well I guess we shall see.

[oftentired]

I am under the impression that the best remote assistance occurs when the user is present. If you have something to implement it would be a script you can run at logon right?