OneDrive shares not loading properly

[twinbytes]

I hope this is ok to post here as I can't find a category for OneDrive and this is not specific to Windows 11 as it happens in Windows 10 as well. Please advise if there is a better category to put this under so we can get help.

So here's the issue:

A PDF document was created linking to other documents that are stored in OneDrive.  The links basically work.  When you click the links, they open the default web browser and takes us to the appropriate site to open the document that was linked to.  The problem is it gives us a screen which says "The resource could not be found" (Screenshot attached).
The strange thing is we can simply refresh the page and it loads the document.  It also has the PDF showing at the top of the screen (as per screenshot attached) just no preview.  We have the error message in place where the screenshot would be.

The question is... Why do we have to refresh the page almost every single time after the page has loaded with an error in order for us to see the document?

Here's what we tried:

• Two different computers located in two different homes using two different internet connections (So it's not the computer, router, modem or network connectivity)
• Two different users.  With an account and without a OneDrive account.
• Two different web browsers
• Clearing cookies

Suspicion:

Is it possible there are limitations with amount of usage the account gets?  This guy having the problem using links constantly and running test after test on every single link as he completely lost trust in the links working.  So he is excessively using the links unnecessarily even though I can tell it clearly is linking properly.  Just not opening smoothly.

Thanks in advance for any recommendations.