Windows Media updates hang OS

[Phenomic]

The following Windows media updates hang my system. They cannot be installed either manually or through Windows Update.

Security Update for Windows 2000 (KB977816)

windows2000-windowsmedia-kb977816-x86-enu.exe

Security Update for DirectX 9 for Windows 2000 (KB975560)

windows2000-directx9-kb975560-x86-enu.exe

Security Update for Windows 2000 (KB954600)

windowsmedia64-kb954600-x86-enu.exe

Security Update for Windows 2000 (KB952069)

windows2000-windowsmedia-kb952069-x86-enu.exe

The installer hangs and has to be terminated but leaves system process running, which requires a reboot, but Windows hangs on reboot which requires a reset, which leaves file-system errors, requiring chkdsk in Recovery Console!

I have NOT installed Windows Media Player 9 Series, but have installed Windows Media 9 codecs, Windows Media Format 9 Series Runtime files, and Windows Media Video 9 VCM.

Any ideas?

[fdv]

The install routines run detection and don't see an actual, valid, full install of WMP9?

That's what the installers actually do, but that's just a guess as to why these hang.

[Phenomic]

The install routines run detection and don't see an actual, valid, full install of WMP9?

That's what the installers actually do, but that's just a guess as to why these hang.

Thanks, I installed WMP9 and the 4 updates are still crashing the system. Here's the log for KB954600, it even shows where I'm canceling the update: "Message displayed to the user: Are you sure you want to cancel? User Input: YES"

[KB954600.log]

0.062: ================================================================================

0.062: 2008/12/29 09:16:16.296 (local)

0.062: c:\75b11d423c4d3a0eb2b273f39486\update\update.exe (version 6.3.13.0)

0.062: Hotfix started with following command line:

0.062: 1339 GetBuildType: noop for OS 5.0

0.078: C:\WINNT\system32\strmdll.dll is Present

0.109: FileVersion of C:\WINNT\system32\strmdll.dll is Greater or Equal To 4.1.0.3921

0.109: Condition succeeded for section Test.Exist.WM41.Section.strmdll in Line 1 of PreRequisite

0.109: C:\Program Files\Windows Media Player\logagent.exe is Present

0.140: FileVersion of C:\Program Files\Windows Media Player\logagent.exe is Greater or Equal To 4.1.0.3921

0.140: Condition succeeded for section Test.Exist.WM41.Section.logagent in Line 2 of PreRequisite

0.140: FileVersion of C:\WINNT\system32\strmdll.dll is Less Or Equal To 4.1.0.9999

0.140: First Condition in Test.UpperVersionCheck.WM41.Section.1 Succeeded

0.140: Condition succeeded for section Test.UpperVersionCheck.WM41.Section.1 in Line 3 of PreRequisite

0.906: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2

0.906: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2

0.906: DoInstallation: CleanPFR failed: 0x2

0.906: 1339 GetBuildType: noop for OS 5.0

0.906: SetProductTypes: InfProductBuildType=BuildType.IP

0.906: SetAltOsLoaderPath: No section uses DirId 65701; done.

0.922: DoInstallation: FetchSourceURL for c:\75b11d423c4d3a0eb2b273f39486\update\update.inf failed

0.922: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102

0.937: BuildCabinetManifest: update.url absent

0.937: Starting AnalyzeComponents

0.937: AnalyzePhaseZero used 0 ticks

0.968: OEM file scan used 0 ticks

1.812: AnalyzePhaseOne: used 875 ticks

1.812: AnalyzeComponents: Hotpatch analysis disabled; skipping.

1.812: AnalyzeComponents: Hotpatching is disabled.

1.812: AnalyzePhaseTwo used 0 ticks

1.812: AnalyzePhaseThree used 0 ticks

1.812: AnalyzePhaseFive used 0 ticks

1.812: AnalyzePhaseSix used 0 ticks

5.765: AnalyzeComponents used 4828 ticks

5.765: Downloading 0 files

5.765: bPatchMode = FALSE

5.765: Inventory complete: ReturnStatus=0, 4843 ticks

6.953: CreateUninstall = 1,Directory = C:\WINNT\$NtUninstallKB954600_WM41$

6.953: Num Ticks for invent : 6031

6.953: Allocation size of drive C: is 4096 bytes, free space = 117277921280 bytes

6.953: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.

6.953: Drive C: free 111844MB req: 5MB w/uninstall: NOT CALCULATED.

6.953: CabinetBuild complete

6.953: Num Ticks for Cabinet build : 0

6.953: DynamicStrings section not defined or empty.

6.968: FileInUse:: Added to Filelist: c:\winnt\kb954600.cat

6.968: FileInUse:: Added to Filelist: c:\winnt\system32\strmdll.dll

6.968: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\strmdll.dll

6.968: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\logagent.exe

6.968: FileInUse:: Added to Filelist: c:\program files\windows media player\logagent.exe

78.328: Message displayed to the user: Are you sure you want to cancel?

78.328: User Input: YES

0.094: ================================================================================

0.094: 2008/12/29 12:18:47.828 (local)

0.094: c:\e19132df200c3b7a2d01\update\update.exe (version 6.3.13.0)

0.094: Hotfix started with following command line:

0.094: 1339 GetBuildType: noop for OS 5.0

0.125: C:\WINNT\system32\strmdll.dll is Present

0.140: FileVersion of C:\WINNT\system32\strmdll.dll is Greater or Equal To 4.1.0.3921

0.140: Condition succeeded for section Test.Exist.WM41.Section.strmdll in Line 1 of PreRequisite

0.140: C:\Program Files\Windows Media Player\logagent.exe is Present

0.156: FileVersion of C:\Program Files\Windows Media Player\logagent.exe is Greater or Equal To 4.1.0.3921

0.156: Condition succeeded for section Test.Exist.WM41.Section.logagent in Line 2 of PreRequisite

0.156: FileVersion of C:\WINNT\system32\strmdll.dll is Less Or Equal To 4.1.0.9999

0.156: First Condition in Test.UpperVersionCheck.WM41.Section.1 Succeeded

0.156: Condition succeeded for section Test.UpperVersionCheck.WM41.Section.1 in Line 3 of PreRequisite

0.578: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2

0.578: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2

0.578: DoInstallation: CleanPFR failed: 0x2

0.578: 1339 GetBuildType: noop for OS 5.0

0.578: SetProductTypes: InfProductBuildType=BuildType.IP

0.578: SetAltOsLoaderPath: No section uses DirId 65701; done.

0.594: DoInstallation: FetchSourceURL for c:\e19132df200c3b7a2d01\update\update.inf failed

0.594: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102

0.594: BuildCabinetManifest: update.url absent

0.594: Starting AnalyzeComponents

0.609: AnalyzePhaseZero used 0 ticks

0.640: OEM file scan used 0 ticks

1.453: AnalyzePhaseOne: used 844 ticks

1.453: AnalyzeComponents: Hotpatch analysis disabled; skipping.

1.453: AnalyzeComponents: Hotpatching is disabled.

1.453: AnalyzePhaseTwo used 0 ticks

1.453: AnalyzePhaseThree used 0 ticks

1.453: AnalyzePhaseFive used 0 ticks

1.453: AnalyzePhaseSix used 0 ticks

3.875: AnalyzeComponents used 3281 ticks

3.875: Downloading 0 files

3.875: bPatchMode = FALSE

3.875: Inventory complete: ReturnStatus=0, 3281 ticks

5.125: CreateUninstall = 1,Directory = C:\WINNT\$NtUninstallKB954600_WM41$

5.125: Num Ticks for invent : 4531

5.125: Allocation size of drive C: is 4096 bytes, free space = 117051785216 bytes

5.125: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.

5.125: Drive C: free 111629MB req: 5MB w/uninstall: NOT CALCULATED.

5.125: CabinetBuild complete

5.125: Num Ticks for Cabinet build : 0

5.125: DynamicStrings section not defined or empty.

5.140: FileInUse:: Added to Filelist: c:\winnt\kb954600.cat

5.140: FileInUse:: Added to Filelist: c:\winnt\system32\strmdll.dll

5.140: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\strmdll.dll

5.140: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\logagent.exe

5.140: FileInUse:: Added to Filelist: c:\program files\windows media player\logagent.exe

42.437: Message displayed to the user: Are you sure you want to cancel?

42.437: User Input: YES

0.078: ================================================================================

0.109: 2008/12/29 12:26:03.703 (local)

0.109: c:\39dcd7d5e7d877837b3f\update\update.exe (version 6.3.13.0)

0.109: Hotfix started with following command line:

0.109: 1339 GetBuildType: noop for OS 5.0

0.140: C:\WINNT\system32\strmdll.dll is Present

0.187: FileVersion of C:\WINNT\system32\strmdll.dll is Greater or Equal To 4.1.0.3921

0.187: Condition succeeded for section Test.Exist.WM41.Section.strmdll in Line 1 of PreRequisite

0.187: C:\Program Files\Windows Media Player\logagent.exe is Present

0.219: FileVersion of C:\Program Files\Windows Media Player\logagent.exe is Greater or Equal To 4.1.0.3921

0.219: Condition succeeded for section Test.Exist.WM41.Section.logagent in Line 2 of PreRequisite

0.219: FileVersion of C:\WINNT\system32\strmdll.dll is Less Or Equal To 4.1.0.9999

0.219: First Condition in Test.UpperVersionCheck.WM41.Section.1 Succeeded

0.219: Condition succeeded for section Test.UpperVersionCheck.WM41.Section.1 in Line 3 of PreRequisite

0.844: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2

0.844: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2

0.844: DoInstallation: CleanPFR failed: 0x2

0.844: 1339 GetBuildType: noop for OS 5.0

0.844: SetProductTypes: InfProductBuildType=BuildType.IP

0.844: SetAltOsLoaderPath: No section uses DirId 65701; done.

0.844: DoInstallation: FetchSourceURL for c:\39dcd7d5e7d877837b3f\update\update.inf failed

0.859: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102

0.859: BuildCabinetManifest: update.url absent

0.859: Starting AnalyzeComponents

0.859: AnalyzePhaseZero used 0 ticks

0.890: OEM file scan used 0 ticks

1.719: AnalyzePhaseOne: used 860 ticks

1.719: AnalyzeComponents: Hotpatch analysis disabled; skipping.

1.719: AnalyzeComponents: Hotpatching is disabled.

1.719: AnalyzePhaseTwo used 0 ticks

1.719: AnalyzePhaseThree used 0 ticks

1.719: AnalyzePhaseFive used 0 ticks

1.719: AnalyzePhaseSix used 0 ticks

4.969: AnalyzeComponents used 4110 ticks

4.969: Downloading 0 files

4.969: bPatchMode = FALSE

4.969: Inventory complete: ReturnStatus=0, 4110 ticks

6.375: CreateUninstall = 1,Directory = C:\WINNT\$NtUninstallKB954600_WM41$

6.375: Num Ticks for invent : 5531

6.390: Allocation size of drive C: is 4096 bytes, free space = 117074083840 bytes

6.390: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.

6.390: Drive C: free 111650MB req: 5MB w/uninstall: NOT CALCULATED.

6.390: CabinetBuild complete

6.390: Num Ticks for Cabinet build : 15

6.390: DynamicStrings section not defined or empty.

6.406: FileInUse:: Added to Filelist: c:\winnt\kb954600.cat

6.406: FileInUse:: Added to Filelist: c:\winnt\system32\strmdll.dll

6.406: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\strmdll.dll

6.406: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\logagent.exe

6.406: FileInUse:: Added to Filelist: c:\program files\windows media player\logagent.exe

14.344: Message displayed to the user: Are you sure you want to cancel?

14.344: User Input: YES

0.093: ================================================================================

0.109: 2008/12/29 12:45:18.023 (local)

0.109: C:\WINNT\SoftwareDistribution\Download\094cb48add2362622ba4c3293b5a2f17\update\update.exe (version 6.3.13.0)

0.109: Failed To Enable SE_SHUTDOWN_PRIVILEGE

0.109: Hotfix started with following command line: -q -z -er /ParentInfo:3aa4e71a09120448a5f1f8cb3df5cb7b

0.109: 1339 GetBuildType: noop for OS 5.0

0.109: C:\WINNT\system32\strmdll.dll is Present

0.109: FileVersion of C:\WINNT\system32\strmdll.dll is Greater or Equal To 4.1.0.3921

0.109: Condition succeeded for section Test.Exist.WM41.Section.strmdll in Line 1 of PreRequisite

0.109: C:\Program Files\Windows Media Player\logagent.exe is Present

0.109: FileVersion of C:\Program Files\Windows Media Player\logagent.exe is Greater or Equal To 4.1.0.3921

0.109: Condition succeeded for section Test.Exist.WM41.Section.logagent in Line 2 of PreRequisite

0.109: FileVersion of C:\WINNT\system32\strmdll.dll is Less Or Equal To 4.1.0.9999

0.109: First Condition in Test.UpperVersionCheck.WM41.Section.1 Succeeded

0.109: Condition succeeded for section Test.UpperVersionCheck.WM41.Section.1 in Line 3 of PreRequisite

0.718: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2

0.718: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2

0.718: DoInstallation: CleanPFR failed: 0x2

0.718: 1339 GetBuildType: noop for OS 5.0

0.718: SetProductTypes: InfProductBuildType=BuildType.IP

0.718: SetAltOsLoaderPath: No section uses DirId 65701; done.

0.718: DoInstallation: FetchSourceURL for c:\winnt\softwaredistribution\download\094cb48add2362622ba4c3293b5a2f17\update\update.inf failed

0.718: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102

0.718: CreateUninstall = 1,Directory = C:\WINNT\$NtUninstallKB954600_WM41$

0.718: BuildCabinetManifest: update.url absent

0.718: Starting AnalyzeComponents

0.718: AnalyzePhaseZero used 0 ticks

0.750: OEM file scan used 0 ticks

1.578: AnalyzePhaseOne: used 860 ticks

1.578: AnalyzeComponents: Hotpatch analysis disabled; skipping.

1.578: AnalyzeComponents: Hotpatching is disabled.

1.578: AnalyzePhaseTwo used 0 ticks

1.578: AnalyzePhaseThree used 0 ticks

1.578: AnalyzePhaseFive used 0 ticks

1.578: AnalyzePhaseSix used 0 ticks

1.578: AnalyzeComponents used 860 ticks

1.578: Downloading 0 files

1.578: bPatchMode = FALSE

1.578: Inventory complete: ReturnStatus=0, 860 ticks

1.578: Num Ticks for invent : 860

1.578: Allocation size of drive C: is 4096 bytes, free space = 119210037248 bytes

1.593: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.

1.593: Drive C: free 113687MB req: 5MB w/uninstall: NOT CALCULATED.

1.593: CabinetBuild complete

1.593: Num Ticks for Cabinet build : 15

1.593: DynamicStrings section not defined or empty.

1.609: FileInUse:: Added to Filelist: c:\winnt\kb954600.cat

1.609: FileInUse:: Added to Filelist: c:\winnt\system32\strmdll.dll

1.609: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\strmdll.dll

1.609: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\logagent.exe

1.609: FileInUse:: Added to Filelist: c:\program files\windows media player\logagent.exe

0.063: ================================================================================

0.079: 2010/04/18 11:38:41.539 (local)

0.079: C:\WINNT\SoftwareDistribution\Download\094cb48add2362622ba4c3293b5a2f17\update\update.exe (version 6.3.13.0)

0.110: Failed To Enable SE_SHUTDOWN_PRIVILEGE

0.110: Hotfix started with following command line: -q -z -er /ParentInfo:419f198cbd9409449a23e823a38fc4ba

0.110: 1339 GetBuildType: noop for OS 5.0

0.110: C:\WINNT\system32\strmdll.dll is Present

0.110: FileVersion of C:\WINNT\system32\strmdll.dll is Greater or Equal To 4.1.0.3921

0.110: Condition succeeded for section Test.Exist.WM41.Section.strmdll in Line 1 of PreRequisite

0.110: C:\Program Files\Windows Media Player\logagent.exe is Present

0.110: FileVersion of C:\Program Files\Windows Media Player\logagent.exe is Greater or Equal To 4.1.0.3921

0.110: Condition succeeded for section Test.Exist.WM41.Section.logagent in Line 2 of PreRequisite

0.110: FileVersion of C:\WINNT\system32\strmdll.dll is Less Or Equal To 4.1.0.9999

0.110: First Condition in Test.UpperVersionCheck.WM41.Section.1 Succeeded

0.110: Condition succeeded for section Test.UpperVersionCheck.WM41.Section.1 in Line 3 of PreRequisite

0.594: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2

0.594: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2

0.594: DoInstallation: CleanPFR failed: 0x2

0.610: 1339 GetBuildType: noop for OS 5.0

0.610: SetProductTypes: InfProductBuildType=BuildType.IP

0.610: SetAltOsLoaderPath: No section uses DirId 65701; done.

0.625: DoInstallation: FetchSourceURL for c:\winnt\softwaredistribution\download\094cb48add2362622ba4c3293b5a2f17\update\update.inf failed

0.625: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102

0.625: CreateUninstall = 1,Directory = C:\WINNT\$NtUninstallKB954600_WM41$

0.625: BuildCabinetManifest: update.url absent

0.625: Starting AnalyzeComponents

0.625: AnalyzePhaseZero used 0 ticks

0.625: OEM file scan used 0 ticks

0.750: AnalyzePhaseOne: used 125 ticks

0.750: AnalyzeComponents: Hotpatch analysis disabled; skipping.

0.750: AnalyzeComponents: Hotpatching is disabled.

0.750: AnalyzePhaseTwo used 0 ticks

0.750: AnalyzePhaseThree used 0 ticks

0.750: AnalyzePhaseFive used 0 ticks

0.750: AnalyzePhaseSix used 0 ticks

0.750: AnalyzeComponents used 125 ticks

0.750: Downloading 0 files

0.750: bPatchMode = FALSE

0.750: Inventory complete: ReturnStatus=0, 125 ticks

0.750: Num Ticks for invent : 125

0.750: Allocation size of drive C: is 4096 bytes, free space = 105729687552 bytes

0.766: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.

0.766: Drive C: free 100831MB req: 5MB w/uninstall: NOT CALCULATED.

0.766: CabinetBuild complete

0.766: Num Ticks for Cabinet build : 16

0.766: DynamicStrings section not defined or empty.

0.766: FileInUse:: Added to Filelist: c:\winnt\kb954600.cat

0.766: FileInUse:: Added to Filelist: c:\winnt\system32\dllcache\logagent.exe

0.766: FileInUse:: Added to Filelist: c:\program files\windows media player\logagent.exe

[cluberti]

Hmmm - it actually gets to installing the update, and then hangs. Does the *whole system* hang, or just the installation process? It sounds more like a filter driver interfering with the install, and potentially corrupting system files during the install (which produces the post-reboot problems.

Would it be possible to get a memory dump of the entire system once the installation hangs via the keyboard?

[Phenomic]

Hmmm - it actually gets to installing the update, and then hangs. Does the *whole system* hang, or just the installation process? It sounds more like a filter driver interfering with the install, and potentially corrupting system files during the install (which produces the post-reboot problems.

Would it be possible to get a memory dump of the entire system once the installation hangs via the keyboard?

Thanks. The installer never terminates, uses 50% CPU, forcing a reboot that fails & hangs the system.

You’re right a memory dump will find the culprit, though I can’t seem to find time for it. I’m tempted to just copy the update files to System32 directory, I think it’s just the quartz.dll file. Lately I’ve been spoiled by Ubuntu’s flawless automatic updates and losing motivation to fix Windows’ problems.