stuck on Outlook

[Asp]

My wife's office PC (XP SP3) got infected with a virus, I managed to clean it off, and thought it was repaired. All seemed well for a day, but this morning after booting and selecting the user, it displays the desktop background, but no icons or taskbar, and a single box saying something about "Microsoft Outlook Express 6" and the mouse cursor is an hourglass. Waiting literally hours nothing has advanced.

I can't be more specific about the message, since it's in Chinese, which my wife speaks, but can't understand the technical terms well enough to translate.

However, I CAN boot into safe mode with networking, and in that can use Outlook Express, apparently normally.

It's probably relevant that on the user selection screen under the user name it normally lists the number of new messages in the mailbox.

How is that done, and how can it be deactivated so whatever is wrong with Outlook doesn't cripple the computer?

[Kiki Burgh]

hi asp! have you tried doing system restore to the time before this issue came up? try to reinstall outlook express too:

To reinstall Outlook Express 6:

NOTE: You must be logged on as Administrator or as a member of the Administrators group in order to perform this procedure.

1. Click Start , click Run , and then type the following command:

%systemroot%\inf

NOTE : There are no spaces at all in the preceding command line.

2. Click OK to open the INF folder.

3. Locate the file MSOE50.inf .

Right-click the file, and then click Install . This will reinstall the files that Outlook Express needs to proceed normally.

It will ask you to put your windows XP cd in the drive

other better answers may be in this board: Microsoft Office 97/2000/2002-XP/2003/2007. cheers!

Edited January 22, 2010 by Kiki Burgh