Dymo Labelwriter/ Word 2003 and Vista

[sarnia]

I've got a new Dell running Vista and am having problems with my dymo label writer and Word 2003. The addin putting the dymo icon in word worked fine in XP but not on this machine with vista. When I open Word it loads 'Microsoft Office Word feature' which I presume is the Dymo addin. If I try to use the icon Word comes up with a runtime error and shuts down. I have downloaded and installed the latest Dymo Vista software and consulted their support. They say its a Vista problem. Any thoughts as I am out of ideas.

[cluberti]

Here's two questions to think about - 1, did they tell you *why* they thought it was a Vista problem? 2, have you tried logging in and running Word as administrator (right - click the Word icon and choose the "Run as Administrator" option, which you may already be aware of) to see if it's not a permissions issue from the lower-integrity Word process trying to run an add-in that wants to speak to the COM subsystem that may require higher-integrity levels?

[spacesurfer]

You also posted in the Office section. I will delete that post there. If this needs to be moved to Office based on whether it's Office vs Vista, please do so.

[sarnia]

Thanks for the reply. I am running as administrator already. Each time I open Word it loads the add in even though it doesn't work. Definitely not happy with it.

Regards

Martin