Messerschmitt Posted March 20, 2009 Posted March 20, 2009 Hey, I'm getting this runtime error EVERY time I do a search in explorer, after few minutes.Microsoft Visual C++Runtime Errorc:/windows/explorer.exeIf anyone has any idea what it might be cause by.Thanks
cluberti Posted March 20, 2009 Posted March 20, 2009 Can you get a process crash dump of explorer.exe? See the sticky at the top of this section.
Messerschmitt Posted March 22, 2009 Author Posted March 22, 2009 I tried the above and I got thisC:\Program Files\Debugging Tools for Windows (x86)>csript adplus.vbs -crash -pnexplorer.exe -quiet -o c:\adplus'csript' is not recognized as an internal or external command,operable program or batch file.
cluberti Posted March 22, 2009 Posted March 22, 2009 cscript adplus.vbs -hang -pn appname -quiet -o c:\adplus (where "appname" is the .exe name of the application that is hanging)There's a C in there you mistyped ^^^C:\Program Files\Debugging Tools for Windows (x86)>csript adplus.vbs -crash -pn explorer.exe -quiet -o c:\adplusTry "cscript adplus.vbs -hang -pn explorer.exe -quiet -o c:\adplus", that should work.
Messerschmitt Posted March 22, 2009 Author Posted March 22, 2009 Ok ran it.I got a Hang_mode__date folder with adplus_report.exe, PID-884_Explorer.exe_xxxx.log/dmp and a process_list.txt. Then a folder CDBScripts with PID-884__Explorer.exe.cfgCMD reported the following after executing the command.Microsoft ® Windows Script Host Version 5.7Copyright © Microsoft Corporation. All rights reserved.WARNING! An '_NT_SYMBOL_PATH' environment variable is not set.Please check the application event log or the ADPlus-report.txtfor more details.Attaching the debugger to: EXPLORER.EXE (Process ID: 844)C:\Program Files\Debugging Tools for Windows (x86)>Is there a file I need to attach from the above?
cluberti Posted March 23, 2009 Posted March 23, 2009 Is there a file I need to attach from the above?Zip up the entire C:\adplus folder, and PM me for FTP instructions if you don't have an upload site you normally use.
Messerschmitt Posted March 27, 2009 Author Posted March 27, 2009 Hey, sorry for not replying. I left for vacation on 23 March and I will be returning on 6 May home, where I will be able to upload the file from the computer up.
cluberti Posted May 11, 2009 Posted May 11, 2009 Looks like a toolbar or an add-in is failing during a repaint of the explorer UI. In digging into the callstack, I can see that the toolbar has a folder location on the stack:// First argument to comctl32!ToolbarWndProc contains the folder location:0:001> kbChildEBP RetAddr Args to Child 00fcf7e8 7e428ff5 77443a2c 0001007c 00fcf8c4 ntdll!KiFastSystemCallRet00fcf908 7744584b 000cb2d8 00000000 00fcfa14 user32!NtUserBeginPaint+0xc00fcf9ac 7e418734 0001007c 0000000f 00000000 comctl32!ToolbarWndProc+0xc6000fcf9d8 7e418816 77444beb 0001007c 0000000f user32!InternalCallWinProc+0x2800fcfa40 7e42a013 0009f238 77444beb 0001007c user32!UserCallWinProcCheckWow+0x15000fcfa70 7e42a039 77444beb 0001007c 0000000f user32!CallWindowProcAorW+0x9800fcfa90 773e1b67 77444beb 0001007c 0000000f user32!CallWindowProcW+0x1b00fcfaac 773e1eba 0001007c 0000000f 00000000 comctl32!CallOriginalWndProc+0x1a00fcfb08 773e207c 000e8d58 0001007c 0000000f comctl32!CallNextSubclassProc+0x3c00fcfb2c 010021b2 0001007c 0000000f 00000000 comctl32!DefSubclassProc+0x4600fcfb48 773e1eba 0001007c 0000000f 00000000 explorer!s_FilterCaptureSubclassProc+0x4100fcfba4 773e20df 000e8d58 0001007c 0000000f comctl32!CallNextSubclassProc+0x3c00fcfbf8 7e418734 0001007c 0000000f 00000000 comctl32!MasterSubclassProc+0x5400fcfc24 7e418816 773e208b 0001007c 0000000f user32!InternalCallWinProc+0x2800fcfc8c 7e428ea0 0009f238 773e208b 0001007c user32!UserCallWinProcCheckWow+0x15000fcfce0 7e428eec 005fb1a0 0000000f 00000000 user32!DispatchClientMessage+0xa300fcfd08 7c90e453 00fcfd18 00000018 005fb1a0 user32!__fnDWORD+0x2400fcfd2c 7e42aef1 7e42aedc 0001007c 0000005e ntdll!KiUserCallbackDispatcher+0x1300fcfd40 010053b4 0001007c 00000000 000bf824 user32!NtUserCallHwndLock+0xc00fcfd64 01005492 00000113 000bf824 00010078 explorer!CTaskBand::_AsyncAnimateItems+0x6400fcfde8 01001b5c 00010078 00000113 00000003 explorer!CTaskBand::v_WndProc+0x27100fcfe0c 7e418734 00010078 00000113 00000003 explorer!CImpWndProc::s_WndProc+0x6500fcfe38 7e418816 01001b1d 00010078 00000113 user32!InternalCallWinProc+0x2800fcfea0 7e4189cd 0009f238 01001b1d 00010078 user32!UserCallWinProcCheckWow+0x15000fcff00 7e418a10 00fcff28 00000000 00fcff44 user32!DispatchMessageWorker+0x30600fcff10 01001a35 00fcff28 00000000 010460f8 user32!DispatchMessageW+0xf00fcff44 0100ffd1 00000000 00fcffb4 77f76f42 explorer!CTray::_MessageLoop+0xd900fcff50 77f76f42 010460f8 0000005c 00000000 explorer!CTray::MainThreadProc+0x2900fcffb4 7c80b713 00000000 0000005c 00000000 shlwapi!WrapperThreadProc+0x9400fcffec 00000000 77f76ed3 0007fdbc 00000000 kernel32!BaseThreadStart+0x37// Looks like your application data folder is in a user location called "flashram":0:001> du 0001007c 0001007c "\Documents and Settings\Flashram"000100bc "\Application Data"// It looks like, perhaps, this could be a problem with either the ATI software or Yahoo Messenger:0:001> dc 0x0009f238 0x0009f238+5000009f238 0000003f 00000000 00be0000 7c8130ae ?............0.|0009f248 00000000 00000008 00000000 00000000 ................0009f258 00000000 00000000 00000000 00000000 ................0009f268 00000000 00000008 00000000 00000000 ................0009f278 00000000 00000000 00000000 00000000 ................0009f288 00000000 00000000 00000003 0009f298 ................0009f298 00000000 00000000 000a1cd0 003b006d ............m.;.0009f2a8 003a0043 0050005c 006f0072 00720067 C.:.\.P.r.o.g.r.0009f2b8 006d0061 00460020 006c0069 00730065 a.m. .F.i.l.e.s.0009f2c8 0041005c 00490054 00540020 00630065 \.A.T.I. .T.e.c.0009f2d8 006e0068 006c006f 0067006f 00650069 h.n.o.l.o.g.i.e.0009f2e8 005c0073 00540041 002e0049 00430041 s.\.A.T.I...A.C.0009f2f8 005c0045 006f0043 00650072 0053002d E.\.C.o.r.e.-.S.0009f308 00610074 00690074 00000063 00000000 t.a.t.i.c.......0009f318 001d000e 000c010a 00000000 0000034c ............L...0009f328 00000001 00000001 00000000 0009f330 ............0...0009f338 00000000 77be0000 0009fe68 00000000 .......wh.......0009f348 00000000 00000000 0009ed98 ffffffff ................0009f358 00000000 00000000 00000000 00000000 ................0009f368 000000b8 00000001 000000bc 00000001 ................0009f378 00000000 00000000 0000001a 00000000 ................0009f388 000e0060 000b0118 00000000 20d04fe0 `............O. 0009f398 10693aea 0008d8a2 9d30302b 432f0019 .:i.....+00.../C0009f3a8 00005c3a 00000000 00000000 00000000 :\..............0009f3b8 00000000 31006a00 00000000 00000000 .....j.1........0009f3c8 44001000 6d75636f 73746e65 646e6120 ...Documents and0009f3d8 74655320 676e6974 44000073 04000300 Settings..D....0009f3e8 00beef00 00000000 14000000 44000000 ...............D0009f3f8 63006f00 6d007500 6e006500 73007400 .o.c.u.m.e.n.t.s0009f408 61002000 64006e00 53002000 74006500 . .a.n.d. .S.e.t0009f418 69007400 67006e00 00007300 42002600 .t.i.n.g.s...&.B0009f428 00003100 00000000 10000000 6c6c4100 .1...........All0009f438 65735520 2a007372 04000300 00beef00 Users.*........0009f448 00000000 14000000 41000000 6c006c00 ...........A.l.l0009f458 55002000 65007300 73007200 18000000 . .U.s.e.r.s....0009f468 31005800 00000000 00000000 41001000 .X.1...........A0009f478 696c7070 69746163 44206e6f 00617461 pplication Data.0009f488 03003800 ef000400 000000be 00000000 .8..............0009f498 00001400 70004100 6c007000 63006900 .....A.p.p.l.i.c0009f4a8 74006100 6f006900 20006e00 61004400 .a.t.i.o.n. .D.a0009f4b8 61007400 20000000 31003a00 00000000 .t.a... .:.1....0009f4c8 00000000 59001000 6f6f6861 24000021 .......Yahoo!..$0009f4d8 04000300 00beef00 00000000 14000000 ................0009f4e8 59000000 68006100 6f006f00 00002100 ...Y.a.h.o.o.!..0009f4f8 42001600 00003100 00000000 10000000 ...B.1..........0009f508 73654d00 676e6573 2a007265 04000300 .Messenger.*....0009f518 00beef00 00000000 14000000 4d000000 ...............M0009f528 73006500 65007300 67006e00 72006500 .e.s.s.e.n.g.e.r0009f538 18000000 3100ac00 00000000 00000000 .......1........0009f548 34001000 33376265 2d353939 33313366 ...4eb73995-f3130009f558 3466342d 39342d61 312d3561 64346362 -4f4a-49a5-1bc4d0009f568 65336337 2e383665 756c7079 006e6967 7c3ee68.yplugin.0009f578 03007000 ef000400 000000be 00000000 .p..............0009f588 00001400 65003400 37006200 39003300 .....4.e.b.7.3.90009f598 35003900 66002d00 31003300 2d003300 .9.5.-.f.3.1.3.-0009f5a8 66003400 61003400 34002d00 61003900 .4.f.4.a.-.4.9.a0009f5b8 2d003500 62003100 34006300 37006400 .5.-.1.b.c.4.d.70009f5c8 33006300 65006500 38003600 79002e00 .c.3.e.e.6.8...y0009f5d8 6c007000 67007500 6e006900 3c000000 .p.l.u.g.i.n...<0009f5e8 31004000 00000000 00000000 4d001000 .@.1...........M0009f5f8 46494e41 00545345 03002800 ef000400 ANIFEST..(......0009f608 000000be 00000000 00001400 41004d00 .............M.A0009f618 49004e00 45004600 54005300 18000000 .N.I.F.E.S.T....0009f628 32005a00 00000000 00000000 70000000 .Z.2...........p0009f638 6967756c 72702e6e 7265706f 73656974 lugin.properties0009f648 03003a00 ef000400 000000be 00000000 .:..............0009f658 00001400 6c007000 67007500 6e006900 .....p.l.u.g.i.n0009f668 70002e00 6f007200 65007000 74007200 ...p.r.o.p.e.r.t0009f678 65006900 00007300 00002000 00000000 .i.e.s... ......0009f688 00600033 000c01b8 0009f828 ffffffff 3.`.....(.......0009f698 00000000 00000000 00000000 00000000 ................0009f6a8 00000001 0009f320 00000000 0000000d .... ...........0009f6b8 00000000 00000000 00000000 77be144f ............O..w0009f6c8 0000000b 00000001 00000002 00000001 ................0009f6d8 0009d800 00000000 00000000 00000000 ................0009f6e8 77be144f 00000001 77be1a08 006e0049 O..w.......wI.n.0009f6f8 00650074 006e0072 006c0061 00500020 t.e.r.n.a.l. .P.0009f708 004d0043 00430020 006e006f 00650076 C.M. .C.o.n.v.e.0009f718 00740072 00720065 00630000 0033006d r.t.e.r...c.m.3.0009f728 002e0032 006c0064 0000006c 00000000 2...d.l.l.......0009f738 00000000 ....Since the problem has already occurred when a static dump is taken (the caller to the worker thread is a fastcall, so it goes away before this finishes and crashes) we have to do some investigation, but it does look like perhaps one of these two could be part of the problem. Assuming you have the yahoo toolbar/messenger installed (and this is a toolbar/taskbar notification area repaint), it seems more likely that the Yahoo toolbar or messenger is causing it, but again, seeing the ATI driver in the heap region near it could mean otherwise. I'd start by removing the Yahoo toolbar if you don't use it, or even as just a test, and see if the problem clears up.
Messerschmitt Posted May 12, 2009 Author Posted May 12, 2009 (edited) I don't have the yahoo toolbar, never used a toolbar. However I do have yahoo messanger. I will un-install that, and try again doing a search see if it clears it up.EDIT: Ok, I still get the error but now from what I notice is a bit later. My last error was when it searched in what it looked like a windows folder, one of those blue ones, $NtUninstaller$ something. Edited May 12, 2009 by Messerschmitt
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