WisdomSeeker Posted February 24, 2009 Share Posted February 24, 2009 Why does the Business Contact Manager fail? Please tell me this is not a malware problem?I am trying to use Outlook 2007 Professional with Business Contact Manager.I have two small .pst files that I use in Outlook. One is 240 MB and the other is 1,400 MB. Before I add a Business Contact Manager database the two .pst files work fine together. (And I have had a .pst file in the past that was 1,900 MB and worked fine).And if I remove either of the .pst files and then add an empty BCM database everything seems to work OK. However, if I have both .pst files active and then try to add a new (empty) BCM database, I get the following message when Outlook attempts to start: "Cannot start processing services. There is not enough free memory to run this program. Quit one or more programs and then try again. And there are no programs other than Outlook running. This machine is running XP with SP3 and has 4 GB of Ram which should be waaaaaaay more than enough to handle this load. What is wrong? I am totally stumped at this point and am not sure what to even try next.Here is what HiJack reports:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:11:04 PM, on 2/24/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\ASUS\Drive Xpert\SteelVine.exeC:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exeC:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\SearchIndexer.exeC:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\RTHDCPL.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Windows Desktop Search\WindowsSearch.exeC:\WINDOWS\system32\taskmgr.exeC:\Program Files\Mozilla Firefox\firefox.exeT:\Editors\UltraEditStudio\v09-0\UEStudio.exeC:\WINDOWS\system32\dllhost.exeC:\Program Files\Microsoft Office\Office12\OUTLOOK.EXET:\Registry Tools\HiJackThis\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dllO2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dllO2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\IPSBHO.DLLO2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dllO2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dllO3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dllO4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXEO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [setDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exeO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\dtv\EXPLBAR.DLLO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLLO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1232082596171O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dllO23 - Service: 57xx SteelVine (57xx SteelVine Manager) - Unknown owner - C:\Program Files\ASUS\Drive Xpert\SteelVine.exeO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeO23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exeO23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe--End of file - 6033 bytesHere is my hardware setup:3.15 gigahertz Intel Core2 Duo64 kilobyte primary memory cache6144 kilobyte secondary memory cache Slot 'DIMM0' has 2048 MB (serial number SerNum00)Slot 'DIMM1' is EmptySlot 'DIMM2' has 2048 MB (serial number SerNum02)Slot 'DIMM3' is EmptyBoard: ASUSTeK Computer INC. P5Q-PRO Rev 1.xxBus Clock: 333 megahertzBIOS: American Megatrends Inc. 1613 12/03/20082329.12 Gigabytes Usable Hard Drive Capacity2165.39 Gigabytes Hard Drive Free SpaceLocal Drive Volumesc: (NTFS on drive 1) 148.70 GB 121.39 GB freed: (NTFS on drive 0) 377.49 GB 373.64 GB freee: (NTFS on drive 0) 83.89 GB 80.80 GB freef: (NTFS on drive 0) 38.72 GB 38.30 GB freeg: (NTFS on drive 2) 503.31 GB 480.29 GB freej: (NTFS on drive 3) 180.04 GB 137.91 GB freel: (NTFS on drive 4) 500.10 GB 437.98 GB freem: (NTFS on drive 2) 377.49 GB 376.60 GB freet: (NTFS on drive 2) 119.39 GB 118.48 GB free Windows XP Professional Service Pack 3 (build 2600) Link to comment Share on other sites More sharing options...
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