no desktop icons , start taskbar , cant get task manager with CTRL A

[mdagreat1]

basically i load up my computer and i get the desktop wallpaper

but there is no start bar , desktop icons

nothing even shows up when i press CTRL ALT and DEL

(also i went to system restore in safe mode , but i have no restore points)

so is there anybody that can help me please

thanks in advance

[Mr Snrub]

So the system starts up okay in Safe Mode?

I have seen this kind of behaviour on a client which had 2 AV products installed at the same time, and their services did not play well together, they deadlocked each other... did you change or install any security product just before the problem started?

[mdagreat1]

yep safe mode starts up ok

i havent installed anything

i just started up the computer and it was like this

someone told me i should try ctrl alt and del to see if explorer.exe is there

but i cant because when i press those 3 buttons nothing happens

[Mr Snrub]

In Safe Mode, use MSINFO32.EXE and save a report then attach it here.

Are you using a PS/2 keyboard?

If you are, then we can set up the manual memory dump option and crash Windows when it is booted normally and stuck at the wallpaper screen to see what the processes/threads/drivers/services are doing.

[mdagreat1]

erm sorry to sound dumb but

what do u mean use

msinfo32.exe

do u mean i should create a new task

and what do u mean attach it here

sorry

by the way in safe mode is my internet supposed to be working because mine doesnt

[TheFlash428]

erm sorry to sound dumb but

what do u mean use

msinfo32.exe

do u mean i should create a new task

and what do u mean attach it here

sorry

by the way in safe mode is my internet supposed to be working because mine doesnt

From the start menu, go to "Run..." and type "msinfo32.exe"

Choose the export option to save the report. You can attach that file to your post.

No, internet will not work in standard safe mode as the network devices will be disabled.

[mdagreat1]

i tried this and nothing is coming up

any more suggestions please