explorer tree causes crash

[colore]

hello

when any application or explorer.exe tries to access the files/folders tree that appears at the left in 'windows explorer' makes the system freeze

is there any solution?

thanks

[cluberti]

I would suggest using autoruns from sysinternals and shellexview from nirsoft.net to disable all non-Microsoft items, and see if the problem continues. If so, we'll probably need to see some data in the form of dumps of explorer.exe to tell you more. But first, try disabling non-Microsoft startup items (autoruns) and non-Microsoft explorer shell extensions (shellexview) and see if that changes the behavior.

[colore]

I disabled all non-Microsoft and the problem persists

how do I create exlporer dumps?

[cluberti]

I disabled all non-Microsoft and the problem persists

how do I create exlporer dumps?

Follow the article here, and then follow the section entitled "Memory dump from an application/process that is HANGING (not crashing)".