Pensionada Posted November 24, 2007 Share Posted November 24, 2007 One of my customers has following problem: (Vista Home Premium + Office 2007): * Word 2007 crashes about 6 seconds after start-up with the standard MS message: Program encountered problem and will be closed etc. * When using Word with the 2nd user account on the same system, the problem does not occur. * Apparently there has recently been a virus in this system that has been detected and removed by McAfee (not known which virus) * Re-installation does not solve the problem * Other programs in Office 2007 work OKAny suggestions? Link to comment Share on other sites More sharing options...
PC_LOAD_LETTER Posted November 24, 2007 Share Posted November 24, 2007 User specific settings for word 2007 are stored in:C:\Documents and Settings\User\Application Data\Microsoft\Office\Word12.pipAuto recovery documents are stored in:C:\Documents and Settings\User\Local Settings\Application Data\Microsoft\OFFICE\12.0Various registry settings for word are stored in the registry at:HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Wordyou can safely delete the contents of those folders (i checked by renaming) and only affect your user specific settings. perhaps something has gone wonky with your configuration files Link to comment Share on other sites More sharing options...
Pensionada Posted November 25, 2007 Author Share Posted November 25, 2007 Hi Geek,Thank you for your response. I passed it on to the user.In the mean time, someone had told him to remove the file mxfilerelatedcache.mxC2 from all folders and according to the user, this solved the problem.As mxfilerelatedcache.mxC2 is an innocent file used by Magix, I think that something that he did while deleting all these files may have reset his profile.Let's see what happens in the future. Case closed, for now.Thanks again Link to comment Share on other sites More sharing options...
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