The Help and Support in the Start Menu

[Val Woodrow]

The Help and Support link is not working from the Start menu. Is there a way I can fix this?

[cluberti]

Are you certain the help and support service is running?

[Val Woodrow]

I really don't know. i tried reloading xp from the disc but it told me it was an older version so i couldn't do anything with it.

windows cannot open help and support because a system service is not running to fix this problem, start the service named "Help and Support".

I really don't understand what this means so any help you can give me i would be grateful. thanks.

[cluberti]

I really don't know. i tried reloading xp from the disc but it told me it was an older version so i couldn't do anything with it.

windows cannot open help and support because a system service is not running to fix this problem, start the service named "Help and Support".

I really don't understand what this means so any help you can give me i would be grateful. thanks.

It's telling you the "Help and Support" service isn't running - click start > run and type in services.msc , then click OK. This will open the services applet, and you should find a service in the list called "Help and Support" - that service needs to be running for the Help and Support functionality of XP to work properly.

[Yzöwl]

...or if you want to use a simple click this method, download this batch file and double-click it!

help_svc.cmd

[Val Woodrow]

did that, and the message came up.

"Could not start Help and Support service on local computer. Error 126:

The Specified module could not be found"

is there anything else i can do.?????

[cluberti]

Well, not to be mean, but yes - you could search google and find your answer too .