Problem with IE7 on WinVista

[xunil76]

hey guys, i was wondering if someone could help me out.

i can't look at this problem on my own, because i don't use either Windows Vista or IE7 (and don't have access to a computer that does have them), and i can't really find much when googling the problem either.

i work at a support center for a wifi provider, and one of our customers just got a message when using IE7 on Vista that said "The address is not valid" when trying to type "www.google.com" in order to get redirected to our login page. when she types it in, IE7 automatically adds an extra "/" in the "http://" portion (so it looks like: "http:///" instead of just "http://"). i double- and triple-checked that she was typing it correctly, she is not even typing the "http://" part, just the actual "www.google.com" URL.....as soon as she presses enter, or clicks the "go" button, it automatically adds the extra "/" to the URL.

she has been using the system with no problems for the past couple months, but it stopped working after Tuesday's MS updates. i can't personally "officially" support reverting her system back to the state it was in before the update, as that is "outside of our scope of support", and she obviously cannot get online to get another browser onto her computer.

i was just wondering if anyone else has come across this problem (especially since this latest MS Windows update), and knows a way to fix it without reverting her to the state it was in before the update.

i've already checked over her "Internet Options" settings, and everything is set correctly for connecting to our service.

[cluberti]

What happens if she tries to launch IE7 with the -extoff option? (C:\Program Files\Internet Explorer\iexplore.exe -extoff)? This is almost always caused by an add-in, not IE itself (an add-in modifies the URL passed via wininet or winhttp, and IE then tries to open something incorrectly - you can also see this a lot of times when IE adds an extra www up front, or tld extension after, what you've already typed).

[xunil76]

i'm not sure, i'm not on the phone with her anymore....but if i get another instance of this, i'll try that out and see if it works.

it's just kinda strange that it was working fine for her until she downloaded the latest windows updates that came out tuesday, and now it won't work.