Yesterday, my wife called a Microsoft support center number for which she searched on the web. The person who answered siad this was Microsoft. After explaining her problem she was transferred to what she was told was a Microsoft subcontracted support person. SHe spent several hours with them on the phone and gave them remote acces to her computer. After completion of this "service" she was told this was a $249.99 charge, They not only did not repair the computer, but infected it with malware, etc. Ultimately she did contact the real Microsoft and they informed her that they were not affiliated in any way with Omnitech and subsequently worked with her on her computer. We are contesting the charge from Omnitech via PayPal and Mastercard and wondered if anyone else has had a similar experience. Thanks, tlcmd