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Everything posted by SafeMode

  1. @cluberti, Its not the hosts file. I've checked that. Deman, I checked the proxy and no, its not been changed. All normal connection specific things that are readily apparent are at their default states. Whatever it is, its preventing the PC from getting/seeing the DNS server addresses. Disabling the connection and then re-enabling it, or the physical unplugging and plugging back in of the ethernet cable does not change anything. The PC gets its LAN IP address readily, but not the DNS addresses. I do not want to tell her that one way would be to re-install Windows, because the vendor did not leave the CD of the OS nor the surveillance application CD for her.
  2. Hello everyone, I hope someone can shed light on this very vexing problem. My cousin owns a business and has a PC based surveillance system that runs on Windows XP Home. She was having problems with employees getting on the PC (foolishly the PC is not located in an area where only she could have access to it) and surfing the web and the resulting mess with viruses and spyware left her system crippled. SO she called the vendor of the surveillance system. He came and cleaned up the spyware and then did something to disable web browsing on the PC. The network connection is still active, and she is able to use a VNC app to get into the PC remotely. Neither IS nor Firefox work. In IE no matter what page is requested, a DNS error comes up. It matters not whether the IP and DNS addresses are entered into the system or whether its set to obtain these automatically. Thus if she clicks on the connection icon and goes to the Support tab and clicks on Details, no DNS addresses are visible. Now however, she wants to enable browsing so that she can update Windows as well as the surveillance application. I have been trying to help her undo whatever the vendor did. However I have had no luck so far. I compared services that were active on a PC that has no problems accessing the Web from the same network, to services on the surveillance PC, and enabled those services which had been disabled, so that both PCs have the same services running. Unfortunately, the vendor is no longer in business and cannot be found. I tried googling for ways to disable web-browsing but nothing useful comes up. The only thing I can think of is that he changed some values in the registry, perhaps the port numbers associated with web-browsing? But then what would prevent the PC from being able to get DNS addresses from the router? Its not the router because other PCs on the LAN work normally. I'm stumped. Any ideas??
  3. Wonderful....!!! Works now. Thank you so much, Anne.
  4. Hello all, I am a sometime lurker and love to read the stuff here. However I ran into a problem today with Word 2003 that has stumped me and I hope you fellow can point me in the right direction. As you see the option to select the tab leader characters is there, but the Set button is grayed out and so no matter what leader character I choose, the feature does not work. I have looked in the Options and Customization dialog boxes but can find nothing that helps. What am I missing here?
  5. Thanks... I finally figured out that the Promise IDE controller was the culprit. I had to take it out and download the latest driver and then re-installed it. The computer boots up just fine now.
  6. Hello everyone..., I have been trying to install XP Pro onto my desktop PC. It had been running XP for almost a year without a hitch, when all of a sudden the desktop icons and the taskbar (along with the start button) disappeared. Try as I might I could not get the issue resolved and so finally decided to re-install XP. I did a format and the install went fine. After the last reboot the screen Windows XP boot screen comes up, (the one before the logon) and just stays there. I tried re-booting but the same thing happens. I then deleted the partition and re-created it and formatted it and installed XP again... Same result. The boot screen comes up but goes no further. On a lark I re-formatted the drive and installed Win2003 (disc borrowed from work)... That installed fine, but I can't find drivers for my devices, such as the M-Audio 2496 card for Win2003. So I formatted yet again and used a XP Home disc from a friend.... Same thing... XP installs fine, with no errors but will not go past the boot screen. Booting into safemode does not work either... even safemode with command prompt. What could be going on? I am not overclocking or using any special hardware etc... This makes no sense to me at all. I would appreciate any help you good folks can send my way. Title edited -- Please, use [TAGS] in your topic's title. Please follow XP Forum Rules from now on. --Sonic

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