There is a way. GO to this website. http://ww2.nero.com/nero6/us/Clean_Tools.html Install this program. This is a nero cleaning tools that will remove all things nero. I used this. After you do this it will require a reboot. Then, reinstall the nero program. All will be well. I was desperate for a solution as you, so I feel obligated to pass on this solution. All I ask is that you do unto others with this solution. It took me weeks for the solution.