JayLewis101

Thank you all for replies to my postAs we both use window xp Remote Assistance seemed like the easiest solution. I read the documentation and tested it with 2 pc's at my end and works fine. However, whe my girlfriend starts the Remote Assistance page via the Help & Support centre in XP she is repeatedly told that MSN messenger is "Not Installed"!!! This is bizzare since we are both using and communicating with MSN messenger (current version) even while attempting this connection. I have tried reinstalling messenger on both machines to no avail. Any ideas would be greatly appreciated. And special thanks to Darkfibre1010 for the detailed response. JL

Does anyone know how to control a remote PC with a tool such as VNC if both computers are connected to the internet via a local broadband service provider and both using WindowsXP I am desperately trying……so far with no success, to help my girlfriend, currently overseas, with regular software configurations on her laptop. We both use home broadband providers in (france and the uk). I have tried WinVNC to no avail. Of course it was easy to use testing it at home with PC’s on the same LAN. But am puzzled as to how this can be configured to work with 2 PC’s on different LANS and Service Providers. Can WinVNC or ANY other software product anywhere in the world (microsoft or otherwise) be used to gain remote control over the internet??? I am struggling to see why this is so difficult given that access to all IP info on the remote system is obviously readily available to me. I would really appreciate any suggestions with this “problem”. Thanks in advance. Frustrated JL!

Does anyone know how to control a remote PC with a tool such as VNC if both computers are connected to the internet via a local broadband service provider and both using WindowsXP I am desperately trying……so far with no success, to help my girlfriend, currently overseas, with regular software configurations on her laptop. We both use home broadband providers in (france and the uk). I have tried WinVNC to no avail. Of course it was easy to use testing it at home with PC’s on the same LAN. But am puzzled as to how this can be configured to work with 2 PC’s on different LANS and Service Providers. Can WinVNC or ANY other software product anywhere in the world (microsoft or otherwise) be used to gain remote control over the internet??? I am struggling to see why this is so difficult given that access to all IP info on the remote system is obviously readily available to me. I would really appreciate any suggestions with this “problem”. Thanks in advance. Frustrated JL!

Does anyone know how to control a remote PC with a tool such as VNC if both computers are connected to the internet via a local broadband service provider and both using WindowsXP I am desperately trying……so far with no success, to help my girlfriend, currently overseas, with regular software configurations on her laptop. We both use home broadband providers in (france and the uk). I have tried WinVNC to no avail. Of course it was easy to use testing it at home with PC’s on the same LAN. But am puzzled as to how this can be configured to work with 2 PC’s on different LANS and Service Providers. Can WinVNC or ANY other software product anywhere in the world (microsoft or otherwise) be used to gain remote control over the internet??? I am struggling to see why this is so difficult given that access to all IP info on the remote system is obviously readily available to me. I would really appreciate any suggestions with this “problem”. Thanks in advance. Frustrated JL!