mtech

Thanks for your reply. As in all things "computer" I should have been more exact in phrasing the description of what happens when a different user logs on -- this isn't just the "User Name" message box that pops up when someone new accesses an office product. The whole licensing process kicks off - asking the user to Accept the Licensing Agreement, etc. It does this no matter how many times any specific user logs on, (other than administrator) I did pay for a help desk to Dell, and they were as puzzled as I am, after all, it is pretty basic stuff to register MS Office as you configure a new computer and add it to the netowrk. The problem is still ongoing, and I'm afraid the 50 or so grace logins will be used up soon. Any other ideas?

Hi everyone -- I'm new -- and hoping this forum can help with mysteries I encounter in my job from time to time. I am network supervisor for a small non-profit correctional facility. First. Just bought three new machines running Windows XP and Office 2003 Basic. Set them up as administrator on local box, joined the domain, etc. When I registered Office, I registered the software in persons name that uses during regular shift. When new user logs in at shift change, or I log on as administrator, the office registration pops up everytime. Can anyone tell me what I did wrong? I have used this method previously, and all users logging in can use Office. Thank you!