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Hi Cris Blue13 I'm a newbie too, and I have the same problem and have done all of the things that you have done. I sure hope someone out there can help the both of us. It is a maddning problem. I was in touch with MSN many times and they told me many answers none of them worked! Good luck to you and me too. Just thought you would feel better knowing you aren't alone. :/ firstname.lastname@example.org