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Why is this problem never answered??? Certainly not answered in all the above comments. And i've never seen a decent answer anywhere else either. I have this problem of the audio/video wizard not running on one of my computers, cant run audio/tuning wizard etc... But, it does work on my other computers, (frustratingly the one I want is my prime work station computer.) They all have the same version of MSN, so that can't be it. It matters not what the other party has, it just will not work on that one computer. I've tried over months with different winXP upgrades/fixes, updating MSN, turning off popup blocker, holding my mouth right etc etc.. With so many other posts on the net re this problem you'd think it would be nailed by now. The techs at MSN must know what is happening here surely. Basically when you try to run audio/tuning wizard a message comes up saying "can't run audio/video tuning wizard at this time", and nothing you seem to do will fix it. WHY???? Does anybody actually know??? PLEEEEESE