I'm having an issue with a Win 8.1 box that constantly crashes every few seconds when accessing the desktop, or anything else that needs the desktop to run. The error in the Application log is:
So far the troubleshooting I have done so far is: Restored to an earlier date that did not have the issue. Created a new Windows Profile. Updated the system drivers. So far, no change.
Researching the issue online points to analyzing the crash dump. I have uploaded one to the following location:
Windows 8.1 Explorer.exe keeps crashing using Desktop
in Windows 8
Posted
I'm having an issue with a Win 8.1 box that constantly crashes every few seconds when accessing the desktop, or anything else that needs the desktop to run. The error in the Application log is:
Faulting application name: explorer.exe, version: 6.3.9600.17249, time stamp: 0x53e160b9
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe06d7363
Fault offset: 0x0000000000005bf8
Faulting process id: 0x7e0
Faulting application start time: 0x01d01441f1a856d5
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: f7ced66d-8035-11e4-beb7-001583560c42
Faulting package full name:
Faulting package-relative application ID:
So far the troubleshooting I have done so far is: Restored to an earlier date that did not have the issue. Created a new Windows Profile. Updated the system drivers. So far, no change.
Researching the issue online points to analyzing the crash dump. I have uploaded one to the following location:
https://onedrive.live.com/redir?resid=FC9B54F767FE8216!188&authkey=!AAlq1gZrp1S9GcU&ithint=file%2czip
I would be very appreciative if someone is able to do so, Thanks!