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asus123

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Posts posted by asus123

  1. I'm having an issue with a Win 8.1 box that constantly crashes every few seconds when accessing the desktop, or anything else that needs the desktop to run.  The error in the Application log is:

     

    Faulting application name: explorer.exe, version: 6.3.9600.17249, time stamp: 0x53e160b9
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
    Exception code: 0xe06d7363
    Fault offset: 0x0000000000005bf8
    Faulting process id: 0x7e0
    Faulting application start time: 0x01d01441f1a856d5
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
    Report Id: f7ced66d-8035-11e4-beb7-001583560c42
    Faulting package full name:
    Faulting package-relative application ID:

     

    So far the troubleshooting I have done so far is: Restored to an earlier date that did not have the issue.  Created a new Windows Profile.  Updated the system drivers.  So far, no change.

     

    Researching the issue online points to analyzing the crash dump.  I have uploaded one to the following location:

     

    https://onedrive.live.com/redir?resid=FC9B54F767FE8216!188&authkey=!AAlq1gZrp1S9GcU&ithint=file%2czip

     

    I would be very appreciative if someone is able to do so, Thanks!

     



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