outfoxtv

Oh, so people still have to check a box to actually "completely" remove it? Can't you just make it simple for people, and when you uninstall your software, you actually uninstall it? Throwing in little questions like "remove browser homepage" confuses people who aren't computer savy. They play it safe and probably leave it unchecked, since they're too scared to fiddle with it. They have faith in your uninstall program to actually live up to it's name of "uninstall." But yet, they have to check a box.Here's an idea. Get rid of the little check box nonsense, and actually competely remove your program from peoples computers. You'd probably save money on customer support that way. If that's what you really wanted though... maybe you're enjoying the negative publicity.... all publicity is good publicity they say. Evven I, who knew nothing of Outbox tV yesterday, am today a bonafide expert. You succeeded! Hi Appreciate the feedback. Sorry this reply became longer than intended! We understand not everyone wants to keep our product and we don't expect everyone to love the product, or us. We just don't want people to be ripped off by fake IT services if all they want to do is uninstall the Outfox.tv application. We included Settings to allow people to customize how the app works for them, and a full uninstaller. It works, and it's free. We're in the process of creating a standalone uninstaller to help anyone who finds the inbuilt uninstaller doesn't work for them (this happens very infrequently, but obviously when someone is stuck with a program they've decided they don't want, they get increasingly annoyed if it can't be removed - so we want to be able to offer a quick option rather than the user needing to follow more complicated steps - a standalone uninstaller provides this). Asking people to access the latest uninstaller by installing the latest version of outfox.tv is the only way we can distribute the new uninstaller currently, but we'll soon be able to provide it as a standalone program (which will be able to be scanned by all the major antivirus and malware services, just like the current program). We don't agree all publicity is good, and we obviously don't want negative publicity, and we particularly don't want blatant lies spread with the purpose of scaring people into paying for services they don't need. The issue we have is the blatant lies in numerous blog posts which are damaging because they inaccurately claim our product is malware or contains a virus, and also because they feed false instructions to innocent people who follow them, because they're duped into thinking they have found help. When the user follows these instructions the uninstaller can't work, leaving the option to pay the spammer to provide help or sell them a sub standard antivirus product no one has ever heard of (until you google them and find the complaints, as karma is catching up with them). All we can guarantee you is everything posted above is factual. If the uninstaller doesn't work for any reason, our support team will provide help at no charge. We will provide help to people whether they love us or hate us, and we won't charge for it, and we will ensure the program is uninstalled if that is what the user wants. People stuck with software they don't want isn't helping anyone, we just want people to know the product is uninstallable, we'll help if they encounter issues, and it's NOT a freaking virus! If anyone wants help, they can email support@outfox.tv and someone will assist. Unlike the virus and malware spammers, we're not hiding behind anonymity and free blogspot accounts : OUTFOX TV - APPLICATIONS AND WEB SERVICES Software Applications / Distribution Services / Tech Support Outfox TV Productions Ltd 50 Raffles Place #15-05/06 Singapore Land Tower Singapore 048623 e: support@outfox.tv ---- OUTFOX TV - CREATIVE TV Studio / Design Team Outfox TV Productions 129 Robertson Street Fortitude Valley 4006 Australia ----

Hi krt47, we see some occasions when the uninstaller is run, but the option to remove browser tabs is not selected. Less often, the uninstaller fails to reset the browser tabs when it completes (this happened on some older versions, and as we can not update the uninstaller remotely, the older version is stuck running the old uninstaller). One way to fix this is install the latest version then run the latest uninstaller contained within it, but we understand some people don't like that idea as people have explained it seems suspicious! However, if you have seen the uninstall success message, and the only remaining feature is the browser tab, there is no remnant of the program itself on your system, and the browser start page can be reset using the browser's native commands - ie: Depending on which browser/s you use, manual reset instructions are here : Firefox : a) https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page or b) this link from Mozilla - to clean up Firefox browser issues that are deeper than just the home page setting, such as new tabs, search and slow browser performance : https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Internet Explorer : http://windows.microsoft.com/en-AU/internet-explorer/change-home-page#ie=ie-11 (note the drop down selector at right to change version to IE 8/9/10 if you are not using the latest version 11) Google Chrome : a) https://support.google.com/chrome/answer/95421?hl=en or b) Chrome Browser reset : https://support.google.com/chrome/answer/3296214?hl=en Hope that helps.

Seriously guys, the inbuilyt uninstaller is the best / quickest way to achieve removal of Outfox TV if that's what you want. If it helps, the vast majority of spam/blog posts provide instructions that intentionally break the OutfoxTV uninstaller. Why would they do that? Because there is a chance in your despair you'll pay the spammer the $150 fee they request to 'fix' your PC, or purchase the antivirus software they recommend (which ironically appears as malware suspect when you do a google search). We released a version that was buggy in December last year and these opportunists leapt on the chance to declare the bugs constituted a malware or virus. If you read most of the posts mentioning Outfox.TV you'll recognise the language is cookie-cutter copy with word / replace used, most of the issues and behaviors they mention aren't even present in our program. We have a fully working uninstaller, provided you don't follow their instructions to kill services etc, because it renders the uninstaller useless. If anyone has issues, we suggest installing the latest version of our app because it contains the most up to date uninstaller. This uninstaller addresses any issues we have had reported to support (some versions of Windows 7 and Windows 8 had glitches with browser settings which have been fixed). Running the uninstaller then offers you the checkbox "Remove www.outfox.tv as browser tab/homepage" which should be selected. Upon completion of the uninstaller, reboot the PC. That should remove the program cleanly, with no need for any software purchase or other waste of time. You dont' need to stop services because the uninstaller will do that and then remove them. If uninstall doesn't work for you, email support - at - outfox.tv and one of the team will help you. We get a handful of non-working uninstalls each day, which isn't bad given the large number of users we have. Unlike the spammers out there we do not charge for support and we will not try to sell you anything. Below is an example of the process working in full on a Windows 7 machine, Windows 8 works the same way, obviously using Windows 8 new interface, video coming soon. http://www.youtube.com/watch?v=Tkld8eSZpeU

the software has an uninstaller as shown here: http://www.youtube.com/watch?v=qGCirYZqJPQ&sns=em and detailed here: http://blog.outfox.tv/post/73621967752/uninstalling-outfoxtv-2014-version