Here's an example of what will work (on the first try, mind you): When I sent the e-mail the first time, I forgot to mention my OS. I got sent the file as soon as I clarified what OS I was using. This example is of the Q229670 update; it's advisable you read the M$ article first for any hotfixes you intend to obtain from M$, so you can get your story straight. This specifically applies to Q229670, so make any necessary adjustments based on what the M$ article says is the error which is related to the hotfix you want. NOTE: SEND THIS E-MAIL TO wrhelp@microsoft.com ================================================== Microsoft, I'm using Windows 98 SE. I'm getting an error: WRITE THE ERROR MESSAGE FROM THE M$ KB ARTICLE. Looked up the error and it appears to coincide with the issue: WRITE THE TITLE OF THE M$ KB ARTICLE ...which is mentioned in the Article ID ###### Is there any way you can e-mail me the fix ######UP.EXE? Thanks, <Your Name> <Your Contact Info> ================================================== Together, we ought to be able to wankle all of these from M$ in short order. What Gape says is most needed are the following: 250514UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;250514 269874UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;269874 289635UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;289635 291362UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;291362 309081UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;309081 Others I would like: 257821UP.EXE http://support.microsoft.com/default.aspx?...b;EN-US;Q257821 258680UP.EXE http://support.microsoft.com/default.aspx?...b;EN-US;Q258680
