Hi. I'm running xp pro in my laptop. Ironically, my 'old' laptop crashed a few months ago and hung up at the same place. When our tech guy gave it back, several things weren't working - cd drive, couldn't use flash to back up, etc. He sent me a 'new' laptop. I spent yesterday importing my backed up Outlook files to the "new" laptop. All was well until I moved the computer to another outlet and BOOM! It wouldn't start up, just froze, and when I tried to start in Safe Mode, it got stuck at mup.sys. I've been reading about this and it seems there is no answer. Does anyone have any insight? I'm getting yet another computer but I fear the same thing happening. could I be doing something to cause this? Any help is appreciated.