Hi I have used the tutorial on post 1 to do a trace of my shutdown and produce a XML file (attached). It takes about 5-10 minutes for the PC to shut down. Its a Toshiba C660 Laptop which is fairly new. Frrom what I can see the delay is in ENDSHELL, GPCLIENT and PROFSVC. Not entirely sure but I think the main cause is PROFSVC which is the user profile service but I am a bit stuck. Can anyone advise further ? thanks summary_shutdown.xml