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I have now had two of these drives fail me. The second drive failed due to S.M.A.R.T. failures (I believe) where the drive would randomly fail to be recognized in the BIOS. This occured even while in Windows 7 64-bit. If it happened in Windows, Windows would lock up completely after the mouse began to move around in a choppy fashion. First drive failed from the firmware problem. I was unaware, because Seagate failed to contact vendors of their products, that a firmware update was even needed for my drive prior to complete failure. I therefore lost everything on the drive when it failed after a routine restart. Here is the drive information and shame on Seagate. I'll stick with WD from now on. Number:Serial N°:Model:Part N°:Firmware:DateCode:(manufac. date):SiteCode:PurchaseDate:FailedDate:OEM/RETAIL:UserName:Country of User:fail reason/fine:OS:PSU 5QM3M81V:ST3500320AS:9BX154-303:SD15:unknown:unknown:12-21-08:1-17-10:OEM:ubelong2matt:USA:not detected in BIOS:Win 7 64-bit 5QM2G2VT:ST3500320AS:9BX154-303:SD1A:0953-2:WUXISG:6-15-10:2-9-11:OEN:ubelong2matt:USA:S.M.A.R.T failure:Win 7 64-bit I'm still awaiting a response to the questions about the second drive's possible RMA. Sorry to reply to an old post but I just found this post and wanted to share my story. Thanks, Matt