I have the same exact drive with the same problem. After contacting Seagate support, i was told that our SD81 firmware is not affected with the BSY error... After many attempts to prove them wrong, i realized i was fighting an uphill battle and gave up. I have since ordered a USB Fix cable to attmpt the repair myself. I will let you know if it works as i also have family photos, etc at risk of loosing.. I'll keep you posted!