I have been suggesting such font management programs to them such as the one you suggested to me and another called font expert and another free one called AMP font viewer. Here a link to a discussion of people having a similar problem: http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/9482eee4-0a62-439a-9671-6603ed934faa In particular one guy says "Low and behold, I can smoke 2 cigarettes before my computer will even make the "startup sound". Illustrator cs3, word, acrobat, and pretty much every darned program that uses fonts for creative work will freeze almost indefinitely on startup." The customer was having huge issues with thing like their Mimaki Rasterlink program stopping working and only showing the Java logo when trying to start after installing all their fonts as well as other problems of really slow performance in their adobe illustrator (I think) application and the computer badly crashing that I thought I had traced the problem down to a loose motherboard heatsink and gave them a new motherboard and reinstalled W7 only to have the problem come back again once they reinstalled all their fonts. I did A LOT of testing on their RAM and HD, graphics card e.g. memtest86, samsung futil or hdutil, furmark, prime95 changed their optical drive and SATA cables you name it so I am very certain now the issue is with Windows 7 font management and is not a hardware issue. If they can make those font programs work for them than that would be excellent but at the moment on Saturday I'm going to make a backup image of the machine in Macrium Reflect and I'm going to install Vista Business 64-bit to see if there fonts work much better than they do in Windows 7. All their other machines are running XP 32-bit and don't have any problems with all their fonts.