firehawk2010

indeed, very true but its a stupid policy thats in place as they are using 2 contracts, 1 which supports some tech support requests and they validate what can/cannot be installed on the machine, and the other contract (us) support troubleshooting network/machine issues so we do not even get a say on what can or cannot be installed on the machine, which sucks. but also looking from a different angle, this type of tool would be useful if say we didnt want to install any 3rd party apps on a computer (such as home computer or whatever) and just be able to check the outgoing/iincoming data using such a tool, if it exists

thanks my friend. ideally we dont want to install things on the client computer and have it done remotely in any way possible as they may "plug" the machine into the network via a standard router so if there is a problem somewhere in the network or on that machine specifically, we can then try and capture those packets as we would have the IP Address and just analyse it. is there any other way using software we can do something like this?

hi there. I am new to this place and hope someone can help. I am wanting to know if software exists which you can capture packets on a remote network? Something like wireshark but the ability to say, specify a target IP Address and it will capture all the outgoing/incoming data on that ip address? reason I ask is because it would be a very handy tool to analyse a specific computer remotely to diagnose any issues from different client sites. does such a tool exist? thanks!