First: 1. Bring up an elevated (Administrator) command prompt 2. Execute the following commands sequentially: a. fsutil resource setautoreset true c:\ b. cd /d %windir%\system32\config\txr c. attrib -r -s -h * d. del * I have followed the instructions but when I get to the end (del *) I get a "Y/N?" option. I assume I should select "Y", which I do, then it comes up with an error message about being unable to access the program as it's already in use. I closed everything else down first. Any ideas? Thanks.