shades

Thanks for the advice. I have backed up my important files (before I attempt anything). I'll see what I can figure out. --Dave

I recently began noticing the following warning when starting my computer: systemroot\windows\system32\autochk.exe program not found - skipping AUTOCHK I think it may be appeared right about the time when Norton was having a problem. I did add a file to the registry per Symantec's suggestion, but Norton has since been removed from my system. Anyway, does this mean my registry is is corrupted? I am not an expert on tinkering with the "behind the scenes" of my computer. What should I do? Thanks, Dave

Thanks for the help. Since I have only had Norton for a little over 30 days, I contacted Symantec before removing it and was able to request a refund. Removing Norton seemed to do the trick. I no longer have the start up issue and IE does not crash on me. Now, it's back to the drawing board to find a good anti-virus program that will not slow down or mess up my system.

I was having problems with IE crashing and I uninstalled some programs in case it may help with that problem. I don't mind using Firefox but some websites require IE. Norton also alerted me to a couple things that I need to fix. This was in regards to Phishing. I hit the Fix Now button and received an internal program error (see screenshot). With the assistance of someone in chat, I contacted Symantec and they provided me some steps to follow: Symantec's Solution I followed these steps and downloaded the file, which was added to the registry. This may have something to do with my problem, but I don't know. At any rate, I still have the same error message with Norton along with the start up issue I am trying to resolve. Should I do something with Norton first?

After recently defragging my hard drive, I now receive a blank explorer window at start up with the pathway C:\Program Files\Common displayed. I searched online and found couple responses about this: Run Program Solution Regedit Solution I don't want to mess up the computer further but wanted to ask if anyone has had this issue before? The first solution sounds the easiest. I also have TweakUI on my computer. Perhaps I can use that tool? Any advice? Thanks, Dave

Recently, I have been receiving the following message when attempting to open certain Word and Excel files: Windows cannot open this file To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer. What do you want to do? - Use the Web service to find the appropriate program - Select the program from a list" This occurred on a few files saved to my desktop, which I have now reassociated with the correct program. But this also happens when I have an attachment. Usually, I have the option to Open (from current location) or Save. The only option, other than Cancel, that I have is Save. What is the reason for this and how do I correct it? Could this be related to Adware? What about the fact that I am trying a new Virus scanning software (F-Secure) and perhaps I clicked on Deny when I should have clicked on Accept? It may not be a big deal since I can still download the files and open them later, but I would like the option to open them without having to save it first. Please advise. Thanks, Dave