aha, I suspect that your problem is much larger than a firmware issue. In this case, if your data is important to you, send it to a qualified data recovery lab for an assessment...before it is too late. This implies a problem with the drive spinning. Could be a problem with the motor itself, or the PCB.] This implies that the heads are unable to read/write the drive. It could be because the drive is not spinning, at least not to full speed. Or, it could be that the heads are bad. Again, get a professional to assess the drive...otherwise, just get your warranty replacement. This is not a DIY job. Good luck! Luke