Wouldn't know what to look for in event viewer and there are no log files. The flash and quit isn't occuring with the installer, but after that, during the first run of the application when it's trying to set up the Helix DRM manager it employs. Rhapsody support stayed in the loop for a long time but started repeating the same unsuccessful steps to fix it. They wouldn't escalate it to engineering or send an instrumented copy with logging. More or less finally said, "Sorry, dunno what's wrong. Bye." Rhapsody was an exceptional product before it stopped working but being a Real product, they don't really know how it works. Real has always been a pretty lame outfit but I was hoping that they had ironed out some of their quality issues. I'm hoping that if I can prevent the close of the command window that flashes by I can get a handle on the problem that might stimulate a fix. Slim hope, but better than none at all. :-(