709394hk

Hi guys, I have reported my case to Seagate Support, shipped my harddisk to Singapore last Saturday (paid by Seagate of course ) and just get it back today. All data is intact and firmware updated to SD1A already. Here's my details: 1:9QM1****:ST3500320AS:9BX154-303:SD15:08357:KRATSG:2008-xx-xx:2009-01-03:RETAIL:709394hk:HongKong:BSY(not detected by BIOS):XP Pro:XXX

Just want to let u guys know that Seagate has fixed my ST3500320AS 500GB harddisk for free. If you are layman like me, you may try opening a case in Seagate Support and follow by a call to their Call Center. In my case, I first opened a case on 8Jan, got their first response on 21Jan recommending a harddisk replacement. After that, I called their Technical Support and explained there was already solution that they could not deny, giving them (and myself) a last chance before trying fixing it by myself. On 30Jan, their Technical Support called me back for address details, then triggered a UPS return label to me on 5Feb. I then shipped my harddisk to them on 9Feb. Now I have my harddisk back with BSY problem fix, firmware upgraded to SD1A. Now doing my backup. Happy ending.

Hi enrolb, have u tried the method (disconnect PCB from HBA, connect HD to SATA & power as usual, try flashing then new firmware)? Did it work?

Hi, VinciusFerrao. Do u mind elaborate more on ur procedure? I have a bricked ST3500320AS-SD15 and wonder if I can somehow flash its firmware and get the data back without going through the RS232-TTL process as I am unfamiliar with this kind of work. Thx in advance! Here's my details: 1:9QM1****:ST3500320AS:9BX154-303:SD15:08357:KRATSG:2008-xx-xx:2009-01-03:RETAIL:709394hk:HongKong:BSY(not detected by BIOS):XP Pro:XXX