I can't believe Seagate.. They closed my case on a BIOS boot issue with a ST31000340AS drive after a week with one email notice stating the following. What I wanted to know was who and where, I send my drive to get the data recovered as I had heard Seagate was offering the service. So I needed prices and guarantees. This is pathetic!! I have spend hours waiting on the phone also.. >>>>> Thank you for contacting Seagate Support. A firmware issue has been identified that affects a small number of Seagate Barracuda 7200.11 hard drive models which may result in data becoming inaccessible after a power-off/on operation. The affected products are Barracuda 7200.11, Barracuda ES.2 SATA, and DiamondMax 22. Based on the low risk as determined by an analysis of actual field return data, Seagate believes that the affected drives can be used as is. However, as part of our commitment to customer satisfaction, Seagate is offering a free firmware upgrade. Please follow this link (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931) to enter the Knowledge Base article(s) detailing the steps to update your drive. In the unlikely event your drive is affected and you cannot access your data, the data still resides on the drive and there is no data loss associated with this issue. If your drive is no longer accessible, contact us directly for further assistance at http://www.seagate.com/www/en-us/about/contact_us/. NOTE: If you have contacted Seagate Support regarding a separate issue or about another product, please visit http://www.seagate.com/www/en-us/about/contact_us/ to submit an email. Thank you. <<<<<<<<<<<<<<<<