i googled Leanne_GWAE220 and found this forum. read: Leanne_GWAE220 joined the incident. Leanne_GWAE220 says: Welcome to Gateway Chat. My name and badge number are Leanne_GWAE220. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment. Leanne_GWAE220 says: Hi Sean. Leanne_GWAE220 says: According to your submission and my data, the serial number for your Gateway system is xxxxxxxxxx model FX4710-UB003A Desktop PC and which is still covered by the 1 year limited warranty. Your email address is xxxxxxx@gmail.com. Is this correct? sean x says: yea Leanne_GWAE220 says: Thank you for verifying your information. Leanne_GWAE220 says: I've read your issue description from the submission form. Do you have any more details that may help us? sean x says: it said full manufactuers warrantee when i bought it sean x says: but no Leanne_GWAE220 says: Please describe any changes you made around the time the issue started. sean x says: none to note Leanne_GWAE220 says: What troubleshooting steps have you already tried? sean x says: pressing escape sean x says: f10 sean x says: f2 sean x says: no response sean x says: detached all usb ports sean x says: no response Leanne_GWAE220 says: Okay I want you to follow the steps on this link to resolve the issue. sean x says: f8 sean x says: ok Leanne_GWAE220 sent a link to Startup Repair[http://support.gateway.com/s/software/MICROSOF/vista/7515418/7515418su202.shtml] Leanne_GWAE220 says: To save your chat log, please click on the "View Live Log" button at the bottom left side of the chat window. It will open a chat log window. Please use the option to "Save log to disk". Keep in mind you do not need a disk or cd. You can simply save the log to your system. Leanne_GWAE220 says: If the issue persist feel free to chat us back. sean x says: will i lose any data? Leanne_GWAE220 says: Do you have any further question Leanne_GWAE220 says: No. sean x says: is there a way i can talk to you again if i have any other problems? sean x says: like a direct chat id? Leanne_GWAE220 says: Look for me Leanne_GWAE220. sean x says: wait one more thing Leanne_GWAE220 says: Okay. sean x says: the tray does not eject Leanne_GWAE220 says: Have you tried to eject the dvd drive on My computer or Computer. sean x says: its frozen on the bootup Leanne_GWAE220 says: I see.. sean x says: with the options for boot menu sean x says: bios settings sean x says: not responding Leanne_GWAE220 says: Did you press anything on your keyboard while it boots up? sean x says: nope sean x says: i tried f8 sean x says: and there is no response sean x says: shall i try again? Leanne_GWAE220 says: Yes. Leanne_GWAE220 says: Yes please. sean x says: Leanne_GWAE220 says: If the issue persist please follow the steps on the link. Leanne_GWAE220 says: That will resolve the issue Sean. sean x says: a beep and straight to the same boot up sean x says: screen Leanne_GWAE220 says: Please follow the steps on the link, Leanne_GWAE220 says: And if the issue persist feel feel to chat us back. sean x says: 1. place the Windows Vista Operating System DVD in the optical drive, then restart the computer. sean x says: i followed the first step Leanne_GWAE220 says: If your dvd drive won't open please provide an external dvd drive. sean x says: but the tray does not open sean x says: ok i have one here sean x says: one second sean x says: its not reading through the usb Leanne_GWAE220 says: Please do the steps after we end up on this chat session. Leanne_GWAE220 says: Just to remind you we do not support walk throughs. sean x says: hmmm sean x says: i see the steps Leanne_GWAE220 says: It was a pleasure working with you. My name and badge number are Leanne_GWAE220. Thank you for using Gateway Remote Assistance and have a great night. Good bye and take care Sean. sean x says: wait
