shuenmin@gmail.com

OK, we are checking out the strange URL and will try to see if there is any network problem in the environment. I would update the result if we determine what really caused the problem. Again, many thanks.

Hello cluberti, Could you please show me how did u find the address 0x14546bb8 which was the URL? The URL was not supposed to be linked at the IE related to the hanging web application. I want to determine if there is any strange URL from other dump files. If u can teach me how to find it out, that would be VERY great. Another question is the the hang problem is always happened on IE7, not really on IE6. Because u mention the network issue, I know there are two IE parameters, MaxConnectionsPer1_0Server and MaxConnectionsPerServer, in the Windows registry, and the default value is 1 for IE7. In addition to, the problematic web app includes several IFrames that will request different URLs. Do u think the small value for the two parameters could cause the network stuck issue? Thanks in advance, Simon

hi cluberti, you can download the compressed dump file (approximate file size is 68 MB) from the following link: https://rcpt.yousendit.com/627587789/7b4e78...3ec364e38dc1600 thanks for ur help.

hello everybody, We got IE pop-up window frozen issue on WinXP SP2 and SP3 platforms. The pop-up window is opened by a web app and it's frozen randomly.... I got the user dump file was generated when IE hung. The following are my analysis result, but I still can not figure out what caused the IE window hang....i need your help. . 0 Id: 15f8.15fc Suspend: 1 Teb: 7ffdf000 Unfrozen # ChildEBP RetAddr Args to Child 00 0012e7e4 77d19418 424198bd 001718e8 00173d78 ntdll!KiFastSystemCallRet (FPO: [0,0,0]) 01 0012e818 4240ab4c 00174408 0012e848 4240bbbb user32!NtUserWaitMessage+0xc 02 0012e824 4240bbbb 00000000 00000000 001718e8 ieframe!BrowserThreadProc+0x3f (FPO: [Non-Fpo]) 03 0012e848 4240bb09 15fc000a 001718e8 00000000 ieframe!BrowserNewThreadProc+0x7b (FPO: [Non-Fpo]) 04 0012f8b8 4240b9b9 001718e8 77f448d4 00000000 ieframe!SHOpenFolderWindow+0x188 (FPO: [Non-Fpo]) 05 0012fae8 0040147c 00168048 00000001 00410070 ieframe!IEWinMain+0x2d9 (FPO: [Non-Fpo]) 06 0012ff2c 00401317 00400000 00000000 000208b8 iexplore!wWinMain+0x2c1 (FPO: [Non-Fpo]) 07 0012ffc0 7c817067 80000001 0189de08 7ffdc000 iexplore!_initterm_e+0x1b1 (FPO: [Non-Fpo]) 08 0012fff0 00000000 00402e45 00000000 00000000 kernel32!BaseProcessStart+0x23 (FPO: [Non-Fpo]) 1 Id: 15f8.f30 Suspend: 1 Teb: 7ffdd000 Unfrozen # ChildEBP RetAddr Args to Child 00 010ffdbc 7c92df2c 7c809574 00000002 010ffde8 ntdll!KiFastSystemCallRet (FPO: [0,0,0]) 01 010ffdc0 7c809574 00000002 010ffde8 00000001 ntdll!NtWaitForMultipleObjects+0xc (FPO: [5,0,0]) 02 010ffe5c 77d195f9 00000002 010ffe84 00000000 kernel32!WaitForMultipleObjectsEx+0x12c (FPO: [Non-Fpo]) 03 010ffeb8 5dff6029 00000001 010ffeec ffffffff user32!RealMsgWaitForMultipleObjectsEx+0x13e (FPO: [Non-Fpo]) 04 010ffed8 5dff93e4 [color="#FF0000"]000004ff [/color]ffffffff 00000001 ieui!CoreSC::Wait+0x49 (FPO: [Non-Fpo]) 05 010fff0c 5dff98a6 010fff4c 00000000 00000000 ieui!CoreSC::xwProcessNL+0xa4 (FPO: [Non-Fpo]) 06 010fff2c 5dff9806 010fff4c 00000000 00000000 ieui!GetMessageExA+0x44 (FPO: [Non-Fpo]) 07 010fff80 77c0a3b0 00000000 7c930000 7c932cae ieui!ResourceManager::SharedThreadProc+0xb6 (FPO: [Non-Fpo]) 08 010fffb4 7c80b713 003b5cd0 7c930000 7c932cae msvcrt!_endthreadex+0xa9 (FPO: [Non-Fpo]) 09 010fffec 00000000 77c0a341 003b5cd0 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo]) 2 Id: 15f8.1308 Suspend: 1 Teb: 7ffd7000 Unfrozen # ChildEBP RetAddr Args to Child 00 035cfad0 7c92df3c 719b402b 000003d8 00000001 ntdll!KiFastSystemCallRet (FPO: [0,0,0]) 01 035cfad4 719b402b 000003d8 00000001 035cfafc ntdll!NtWaitForSingleObject+0xc (FPO: [3,0,0]) 02 035cfb10 719b5f9f 000003d8 000003e0 00000000 mswsock!SockWaitForSingleObject+0x1a0 (FPO: [Non-Fpo]) 03 035cfc04 71a1314f 00000001 035cfe84 035cfc7c mswsock!WSPSelect+0x25f (FPO: [Non-Fpo]) 04 035cfc54 420a60ed 00000001 035cfe84 035cfc7c ws2_32!select+0xb8 (FPO: [Non-Fpo]) 05 035cffac 420a2a68 035cffec 7c80b713 001e95a8 wininet!ICAsyncThread::SelectThread+0x242 (FPO: [Non-Fpo]) 06 035cffb4 7c80b713 001e95a8 01facca4 00160000 wininet!ICAsyncThread::SelectThreadWrapper+0xd (FPO: [Non-Fpo]) 07 035cffec 00000000 420a2a5b 001e95a8 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo]) 18 Id: 15f8.1334 Suspend: 1 Teb: 7ff8a000 Unfrozen # ChildEBP RetAddr Args to Child 00 084cf760 7c92df3c 7c8025db 00000e4c 00000000 ntdll!KiFastSystemCallRet (FPO: [0,0,0]) 01 084cf764 7c8025db 00000e4c 00000000 00000000 ntdll!NtWaitForSingleObject+0xc (FPO: [3,0,0]) 02 084cf7c8 7c802542 00000e4c ffffffff 00000000 kernel32!WaitForSingleObjectEx+0xa8 (FPO: [Non-Fpo]) 03 084cf7dc 07a8a40a 00000e4c ffffffff 07a8a284 kernel32!WaitForSingleObject+0x12 (FPO: [Non-Fpo]) WARNING: Stack unwind information not available. Following frames may be wrong. 04 084cf840 07ab2374 00000000 00000000 00000001 jvm!jmm_GetLastGCStat+0xb09f 05 084cf85c 07a4d625 06c5ff8c 00000000 00000000 jvm!JVM_RegisterPerfMethods+0x1e97f 06 084cf890 098382ff 06cc0e90 084cf8dc 00000000 jvm!JVM_MonitorWait+0x80 07 084cf9b4 07a373ed 084cf9e8 084cfb8c 0000000a 0x98382ff 08 084cfa30 07a8fb96 0000000a 00000000 084cfae4 jvm!AsyncGetCallTrace+0x1d048 09 084cfa74 07a372be 07a372c2 084cfb84 084cfa98 jvm!jmm_GetLastGCStat+0x1082b 0a 084cfac4 07a3701b 084cfb84 06c5ff7c 07b34594 jvm!AsyncGetCallTrace+0x1cf19 0b 084cfb40 07a51e95 084cfb84 06c5ff78 06c5ff7c jvm!AsyncGetCallTrace+0x1cc76 0c 084cfb94 07ac1325 06cc0dd0 06cc0dd0 06cc0dd0 jvm!JVM_StartThread+0x186 0d 084cfbc0 07ac12f3 06cc1010 07a8d261 50db0000 jvm!JVM_RegisterPerfMethods+0x2d930 0e 084cff80 77c0a3b0 06cc0dd0 05ac34e8 05ac36f8 jvm!JVM_RegisterPerfMethods+0x2d8fe 0f 084cffb4 7c80b713 06c9a500 05ac34e8 05ac36f8 msvcrt!_endthreadex+0xa9 (FPO: [Non-Fpo]) 10 084cffec 00000000 77c0a341 06c9a500 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo]) 28 Id: 15f8.1004 Suspend: 1 Teb: 7ff82000 Unfrozen # ChildEBP RetAddr Args to Child 00 0927ed94 7c92df2c 7c809574 00000002 0927edc0 ntdll!KiFastSystemCallRet (FPO: [0,0,0]) 01 0927ed98 7c809574 00000002 0927edc0 00000001 ntdll!NtWaitForMultipleObjects+0xc (FPO: [5,0,0]) 02 0927ee34 77d195f9 00000002 0927ee5c 00000000 kernel32!WaitForMultipleObjectsEx+0x12c (FPO: [Non-Fpo]) 03 0927ee90 5dff6029 00000001 0927eec4 ffffffff user32!RealMsgWaitForMultipleObjectsEx+0x13e (FPO: [Non-Fpo]) 04 0927eeb0 5dff632d [color="#FF0000"]000004ff [/color]ffffffff 00000000 ieui!CoreSC::Wait+0x49 (FPO: [Non-Fpo]) 05 0927eed8 5dff60d8 000004ff 00000000 424198bd ieui!CoreSC::WaitMessage+0x54 (FPO: [Non-Fpo]) 06 0927eee4 424198bd 039c9970 051c9650 00000000 ieui!WaitMessageEx+0x33 (FPO: [Non-Fpo]) 07 0927ef14 4240ab4c 052739b8 0927ef44 4240bbbb ieframe!CBrowserFrame::FrameMessagePump+0x199 (FPO: [Non-Fpo]) 08 0927ef20 4240bbbb 00000000 00000000 039c9970 ieframe!BrowserThreadProc+0x3f (FPO: [Non-Fpo]) 09 0927ef44 4240bb09 10040001 02240006 00203138 ieframe!BrowserNewThreadProc+0x7b (FPO: [Non-Fpo]) 0a 0927ffb4 7c80b713 039c9970 02240006 00203138 ieframe!SHOpenFolderWindow+0x188 (FPO: [Non-Fpo]) 0b 0927ffec 00000000 4240ba53 039c9970 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo]) 1. There are 61 threads in the IE process and most of threads were waiting unknown events. 2. Then I checked if there is any Critical Section deadlock by !locks command, but unfortunately no deadlock found, gosh.... 3. I found the ieframe!BrowserNewThreadProc was waiting, and so I guessed that's why the IE window stopped response becuase the UI thread was waiting multiple objects. 4. There are two UI threads (thread 1 and 28). So there might be two pop-up IE windows when the problem occurred. 5. I also noticed the call stack ieui!CoreSC::Wait, so I checked the related object and I got the following result (It's a Key, but I'm not sure if it's related to the hang problem): 0:000> !handle 000004ff ff Handle 000004ff Type Key Attributes 0 GrantedAccess 0x20019: ReadControl QueryValue,EnumSubKey,Notify HandleCount 2 PointerCount 3 Name \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\NetBT\Parameters\Interfaces No object specific information available If someone needs the dump file, please let me know. Thank you in advance. Simon