I'm consulting with a non-profit group about their current server management company. They have had constant issues with them, paying lots of money to fix issues and not getting results, only ambiguous invoices mainly of lots of remotes services. Basically the organization has no idea what's been going on and don't fully trust the current services being provided. The organization does not know the extent of hardware/software or management involvement that this company has on them. The information I have thus far is they are running 1 data server (general file storage), an accounting server (they use Quickbooks for all their accounting so I'm thinking either just another data storage or it's terminal/application server), Exchange server, NAS backup server and one unidentified server. There may be another offsite backup server/service provided by the current server management company (documents I have been given elude to this but do not explicitly state). The organization is currently attempting to get more detailed invoices of services that have been rendered and documentation on all services and details the company is providing for them. All the servers appear to be running Server 2003 R2 flavors, I have not been able to get direct access to the software systems at this time to verify. My question is: How difficult is it to drop a server management company: A. and change to a new company? B. or (if resources allow) to convert to an in-house IT management? (The organization would prefer this option if feasible.) I know there are a number of unknowns here and I will update when I have more info. I am looking for any help whether general, from experience or directions pointing me to the right resources. I've never dealt with completely dropping a management company before so I appreciate any input on what to expect. Not sure if this is the right place to post but it does deal with Windows Server 2003 flavors. I'm not as concerned with red tape or monetary issues. My concern is the network state (hardware and software) and and its management. If there is a better location, Moderators please feel free to move it as you see fit.