Silentone13

I am having trouble printing more than one copy of a letter using Microsoft Works. When I select print I insert for 5 copies and click OK...but the printer only prints one copy. If I print from Windows Mail I select print and insert for 5 copys click APPLY ( which does not appear on Microsoft Works ) and 5 copies sre delivered. Can anyone suggest a way of overcoming this problem. I have re installed the two printers i use and still the problem is there.