gr8newme

OK. I give up. I'm going to assume Belarc Advisor has made it's first mistake in 4+ years monitoring my system and will disregard it's urgent recommendation that I need to install the KB654156 Security Hotfix. Thank you Cluberti and PuntoMX for helping me. Have a great day.

Hello again. In "Search", I found wmex.dll file version: 9.0.0.3359 (as well as the older 7.1.0.3055 dated 5/9/2001). The description is: WM Encoder Extensions and is dated 6/24/08. In search it shows: C:\\Windows\Software Distribution|download\d8c31dad31d8ff7642244bfeb1f25bc7\wm9l. I believe this changes things. Now that I know Encoder 9 apparently IS on my computer somewhere, why am I unable to install the hotfix? Please help. Thank you.

I have not upgraded to WE9 because it has not been offered through Windows update. As I said, I have problems getting updates. But assuming an update was offered to me, perhaps I didn't think it was an essential update. I've looked at the description of WE9 and it sounds like it's for people who do streaming video work. Do you suggest I install WE9 and then apply the hotfix? Thanks again for your help.

I understand what you are saying. However, I am trying to follow your directions. You said if I have a version of Encoder older than the 9 series that I should install the hotfix. Are you familiar with Belarc Advisor? I believe there's a reason why it's stating I need the Encoder9 hotfix. Should I install Encoder9? With my previously stated usage, would you advise that I need it I must say, I'm confused. I've said I'm a novice but I believe your last answer was really flippant and not at all helpful. If you're having a bad day, I hope it improves.

Hi Cluberti. Thanks for getting back to me. To answer your first question, no. Windows Update did not say I needed the hotfix, but then I rarely get notification of updates even though automatic Windows Update is turned on and set to notify me. It was through Belarc Advisor that I became aware I needed the hotfix. I checked and I DO have wmex.dll version 7.1.0.3055. I again tried to install the x86 version of the update and received the same error message: "Windows Media Encoder must be on your machine before this software update can be installed. Please install windows media encoder and launch this software update again." Could the hotfix I downloaded be corrupt? I don't know what to do now. Please help.

Hi. Belarc Advisor says I need the above security fix installed on my XP Home system. I've downloaded and tried to install from my desktop, KB954156-32bit-x64-ENU.exe and get the error message: "Update\update.exe is not a valid Win32 application." I also downloaded and tried to install KB954156-32bit-x84-ENU.exe from my desktop and received the following error: "Windows Media Encoder must be on your machine before this software can be installed. Please install Windows encoder and launch this software update again." I am not a professional. I have Windows Media Player 11 on my computer. It's used solely for viewing video files. I don't know if KB954156, a security fix for Windows Media Encoder 9 is part of Media Player 11, or if it's a separate application. Windows Media Encoder 9 does not show up under Add/Remove Programs so I have no idea if it's installed. I assume it is or Belarc Advisor would not tell me I need this Critical Update. Although I'm a novice, my research before finding this site leads me to believe Encoder 9 is necessary if I want to convert files and use my video cam for making streaming video. I do not. I use my webcam only through Yahoo Messenger as part of chat. However, if Media Encoder 9 IS on my computer, I certainly want this Security Update. I'm very concerned my computer has a security deficiency but am at a loss as to how to fix it. I attempted to contact Microsoft Support through their website but the process hung up on "Loading........." my computer information after I outlined this problem. I assume my request for help was not sent or received. I'd really appreciate your help in easy to understand layman's terms. Thank you very much.

Windows and Microsoft Update hasn't worked in months. I've tried many "fixes" but none have worked. If I try to access the website, my computer freezes and must be turned off totally and then restarted. I just found the WUD 2.25 but being a novice, have no idea where the downloaded updates went nor how to find and install them. Please help.