jessicalbustos

BTW: I am the one who put the Microsoft 2003 stuff on here... i thought my system didn't come with a word processor, but i just realized (by looking in my computer disc stuff from this computer) that it had microsoft works 8.0.. So, microsoft outlook 03 is on my computer; but has been since i got it, oct. 07.

fairy princess, et all: i'm at a loss. I tried goign back to the threatalert page and couldn't find those directions again. Not to mention when I did try searching for the files, I found nothing, but I think this is due to my lack of tech-savyness. After messing with various things, most of which were directions from here, the Interactive Services dialogue box would go away; however any time I re-start the system, the box continues to reappear. The c:\program files\outlook express.svchost.exe will not be repaired/deleted using hijackthis, and I can't find it showing in the task manager or in services. there is another suspicious file: c:\windows\system32\IEFRAME.dll which I do not know what it is and/or what to do with it. The interactive services dialogue box shows it as one of the programs that cannot be accessed by vista, or whatever that s*** means. I am a poor dumb american with warranties on my dell, but which dell still won't touch other than to restore the whole system. This problem doesn't seem that bad, considering everything functions fine, except that the dialogue box continues to pop up, and I know that this cannot really be a good thing. I've thought about allowing someone to remote access my computer (like Dell does, but via windows... which I have no clue how to do, really), but am worried about frauds, etc.... Maybe I should cough up the dough (i.e. not pay a bill) to let dell on call handle this? This is getting beyond my control and scope of knowledge. Plus I got too much homework to do to worry about this!!! Help if you can.

I definitely might need more details: currently i've spent hours and hours and hours on it, and need to focus on some other things; what seems funny is that this doesn't really effect performance; just annoying pop ups. What I have tried: Was using the file extensions in the threat expert but couldn't find any of it... I searched via my computer and a few other ways... seems like i can't find temporary internet file folders or "local" folders-- i htink vista changes the way one writes them (for example, ms config use to be as written, now on vista it's msconfig (no space.... or at least that's what a friend told me as she tried ot find ms config on my machine). At any rate, I will come back to this, likley tomorrow morning, as I am swamped the rest of the day, and fortunatelycan still fucntion on my machine... thanks for everything... I'll check back here in the a.m. asap!

First of all, THANKS to all of you so much... 1. I deleted the said files in the hijackthis--- except i couldn't find C:\Windows\system32\SearchFilterHost.exe this in my log (I might have already deleted it after searching on it... I was up late last night. 2. Window Net Dns (MyDNS) - Unknown owner - C:\Program Files\Outlook Express\svchost.exe -- THIS will NOT delete/be repaired. 3. I looked at the link to ThreatExpert and that appears to be exactly what has happened, unfortunately. But, I do not know how to fix those problems, if it is possible... I think what I would do is find all those files created and delete them... Can things just be deleted or will they have to be uninstalled? Is there a certain place I should go to find them/search them and delete them? Other than a windows search or "run"? Will that work? Is there something less obvious I should be doing? I"M glad to have met the acquaintances of so many fine computer peeps.

btw: i've been looking at/examining that file (c:\windows\system32\IEFRAME.dll) by searching it, then right clicking, then properties... one thing i saw was the 'people' with access included ... i cannot for the life of me think of it now--- something like trusted_____ ((something- it's a windows/microsoft thing... but a new weird thing on vista-- read about here actually))..... anyway, all i did there was make myself-- the administrator-- the one who could change permissions (sorry this is so choppy-- i'm very much not familiar with this stuff).... The IMPORTANT thing I just noticed while examing that file in properties, AND Internet Explorer in properties, is that A) the said .dll file was created on valentines day, Feb 14... B) Internet Explorer says it was created on Oct. 1 (when I got my new computer) and then says "modified" and "accessed" Feb 14... This can't really be a coincidence, can it??? Something got me then, right??? Am I way off? I am avoiding sleep to fix this problem... I suck! Might be noted that I NEVER use IE, but always mozilla--- in the event it is even opened it's usually because something else prompted it to (rare... something like ms outlook that i never use or something like that). hope this gives a little more info...

ok; but I am new and do not know exactly how to track my post in order to review the answers... this question is preliminary to my checking out the site, so forgive me if it's totally obvious, I've yet to examine my options thoroughly. if you're not too busy, could you direct me on that via this post? sorry if i'm being one of those obnoxious folks here..... EDIT: it appears it just "goes" to the new forum. told you i wasn't paying attention... thanks!!!!

I've had the same exact problem (with that same file ext.) for about a week now. Dell help suckkkkks. and though I spent hundreds on warranties they won't touch it for free.... I've thought of tons of things it could be (recently had itunes update, vista update, downloaded bittorrent, and used a key gen). I uninstalled bittorrent and several other crappy peer to peer things I rarely used, and have added itunes and realplayer type stuff to my firewall protection in case they were accessing something... I am a novice a techy stuff, but since I'm born into the computer generation, and not totally mentally deficient, I've been googling things and taking some steps others have. I have looked into my services and found what could be a few odd things, but googled them and seems ok. I downloaded hijack app. and will post my log here as well. To reiterate and be very specific: I get the Interactive services dialog box-- which asks you to click to view the program... This flips me out of Windows and onto a "different screen" (if you will) which is ALL pop ups (plus the windows dialog (when did dialog drop the -ue at the end?) box to "return to system"). I can sometimes close all the popups at which point sometimes i can switch back, or have to use cntrl+alt+del to get back to windows. I THOUGHT I fixed this after uninstalling BitTorrent today-- since it didn't come back for hours and hours... Then I restarted (after messing in msconfig, but not changing anything) and they started to come back right when the system rebooted. I am worried it is a virus- although so many say it's a 'service' error problem.... This problem is common enough that at least 2 people on this site alone have experienced it. Hopefully it's not a virus, or is fixable; I'm not really experiencing any other problems (except my touchpad won't let me scroll down, which stupid dell remote access might have jacked up). Sorry so long a post, but want to be detailed. PS NOTE the stllvr file near the end... I think this might not be good???? I can't find anything for sure on it by googling. PLUS, I don't know how to fix things if I even know their bad... I'm a quick learner though. Please help!!! THANKS! HIjackthis log:: Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 1:43:16 AM, on 3/20/2008 Platform: Windows Vista (WinNT 6.00.1904) Boot mode: Normal Running processes: C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\System32\WLTRAY.EXE C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\AOL\Loader\aolload.exe C:\Program Files\Windows Defender\MSASCui.exe C:\PROGRA~1\MOZILL~1\FIREFOX.EXE C:\Windows\system32\mmc.exe C:\Windows\system32\SearchFilterHost.exe C:\Users\Jessica\Documents\Programs\HiJackThis_v2.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIC273~1\Office12\REFIEBAR.DLL O13 - Gopher Prefix: O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\480\G2AWinLogon.dll (file missing) O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Window Net Dns (MyDNS) - Unknown owner - C:\Program Files\Outlook Express\svchost.exe O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\STacSV.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 7186 bytes