ddudenhoeffer

Still working on this issue. Here is what I think, but need someone with more knowledge to tell me if I'm right. I think I'm seeing packet loss 3-4 hops before the final destination. It is on a router owned by Telcove Inc. When I use Visual Route and do a trace to ASICentral.com, I always have 90-100% loss. Now, I am reaching ASICentral in 70-80ms most of the time, but this packet loss I believe is what's slowing down the application as well as the download from asicentral.com/support/update. How do I handle a problem like this? I've talked to Telcove before and they tried to tell me it is not their problem and they really couldn't help me because I'm not a customer of theirs. How do I get this fixed when it looks like it is a problem with the internet. Our ISP stated they can't do anything. Could it be a problem with our network why we are getting packet loss near the end of the destination? Thing is it used to work fine and we never made any changes to the network. I'm lost on where to go on this one, but it is severely hendering the performance of an entire department in my company. Unfortunately we rely on asicentral's product for much of our business. Any more suggestions or help would greatly be appreciated. Thanks, Doug

How do I do the simultaneous trace? I would like to know at least if it is an issue on our network or some other routing issue. Problem is, if it is a routing issue, I don't know where to go... Take a look at this visual route screen shot in the attached word doc. Thanks, DougVisualRoute2.doc

Hello, I'm a desktop/network support person at a company called Data Source Inc in KC. We use an online application called ESPOnline supplied to us by ASICentral. This application has its own browser built in and is strictly online. For the past 1-2 weeks, it has been extremely slow and much of the functions in it time out because it is not getting the data fast enough. I talked with ASICentral (www.asicentral.com) and at first they recommended uninstalling and reinstalling the app. They sent me a link to download the app from www.asicentral.com/support/update. It is just a 6 meg exe file. However, that download was going slow too. It was going to take over 2 hours to get it. I decided to wait and let it download, but the download never finishes. Matter of fact, it does say it finished, but it only downloaded about half of it. Now, here is where it gets interesting. In my troubleshooting, I noticed our internet connection going every where else is fine... it is fast as can be. I downloaded a 7 meg file from download.com in about 1 minute. Next, I went home and downloaded the file from www.asicentral.com/support/update in less than a minute. So, for some reason at work, we have a slow connection to ASICentral. ASI said it is not a problem on their end because no one else is having a problem... they said they have been walking people through downloading the file and it normally takes around 3 minutes. I called our ISP and they can't find anything wrong either. I downloaded VisualRoute and noticed we get 90-100% packet loss about 3-4 hops before the final destination to asicentral.com, but my ISP told me that is not a problem because the router probably doesn't respond to icmp. We have looked at our firewall, surfcontrol, isa server, etc and can't find anything wrong. Any ideas would greatly be appreciated. Please let me know what info you might need to help me out! Thanks, Doug Dudenhoeffer