i was listening to eBay Radio yesterday and when i closed the file there was an unusual snapping sound so i tried to reopen it and all i could get was the button would say Ready but not respond to being clicked. By going to the mp3 format a small WMP opens in the left side of the screen and after 15-20 seconds an error message from Miscrosoft pops up in the large window on the right side telling me there's an error. After much clicking here and there the FAQ tells me the WMP9 is known for stopping while listening to the Internet radio and a hotload fix is needed so i clicked to download it and a couple of error message pop up: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Top pop up error: Error Starting Program The WINDOWSMEDIA9-KB840648-X86-ENU.EXE file is linked to missing export NTDLL.DLL:NtShutdownSystem. Pop up error beneath the top error message: "C:\My Documents\Download\Programs\windowsmedia9-kb840649-x86-enu.exe" Access to the specified device, path, or file is denied. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ After much searching here and there i didn't find any answer so i tried the Add/Remove Programs to uninstall my WMP9 and renistall a new one... it won't let me... instead it offers to restore my original version that came with my computer so i now have it... i think it was WMP6 or 7. By going online i downloaded Windows Media Player 9 Series (for Windows 98 SE, Me, and 2000) and rebooted... but the same problem. After much searching again i came here... hoping someone has been there and done that and will please tell me how to fix it?