Changing smtp providers

[dbeacher]

We recently moved and at the same time changed from DSL to T1 and also changed our SMTP server.

A couple of our users have a problem sending email. Even though all the settings of which we are aware are correct, the email will not go out. We have 12 users on our network and 10 work fine. 2 do not work. One of the non-working users discovered that although email will not go out when clicking Send/Receive (or when Outlook sends out automatically), it WILL go out when Forwarding the email. I then found that the same thing was true of the second user.

NO error messages are being generated when the email remains in the outbox at Send time. But the SENT DATE field is blank.

I found that when I create a MS WORD document and SEND an email from WORD, we do get an error message. The message says that the SMTP server does not exist, and names our FORMER SMTP server.

I cannot find this information anywhere in either computer, but OUTLOOK appears to have remembered the former SMTP server, even though the user Account Settings are pointing to the new SMTP server.

Both users are on Microsoft Outlook 2000.

Any ideas??