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The reason I am posting here is because the Tech Support for Alienware is quite literally useless on helping with this problem. But here is what I have posted in their Tech Support forums to no avail. I hope someone here can shed some light. It would be very appreciated.

(this first post is trying to install windows using a USB floppy drive to load the drivers (downloaded from the alienware website) and hitting f6)

>>>I'm still having trouble installing windows XP on my M7700. Even with the card reader disabled I get this error message (setup cannot copy ulsata.sys)while the installation files are being copied to the hard drive. The HD is fine, it works in other systems, and I have tried with multiple HDs using a RAID setup, but even with RAID i get the "cannot copy fasttrak.sys" So even with the card reader disabled, and by using the drivers on a USB floppy from this site, I can not install windows XP. What might my problem be? And how can I fix it?

After a few days (with getting no response) I post:

>>>I would also like to note that I have attempted to "slipstream" the correct promise drivers onto a windows XP home installation disk. I was actually able to install windows on the m7700, however after the finalization, and the reboot, I get the problem of when windows boots, it flashes the loading screen, then quickly goes to the BSoD and restarts almost instantly. I have tried turning off the auto restart on error, but there is no files listed or any special indications on the BSoD. So my computer ends up in that looping sequence. I have tried resetting CMOS by flipping the internal battery for 5 seconds. I have tried re-adjusting the video card, harddrive, battery, RAM. But to no avail. I would also like to note that after installing windows XP via the slipstreamed disk, I am able to take out the HD, and place it into my desktop computer (also runs on SATA) and it will load windows fine. However if I install windows onto a HD from my desktop computer, and place the HD into my laptop, I get that same BSoD. Hope this extra information helps.

And a week later (with still no response) I post:

I have made a bootable 1 gig flash drive (kinda like a liveCD) I can run DOS on my laptop...

Funny... DOS gaming is all my Alienware Laptop can do. Someone please help.

I really think I have tried everything...


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