Vista Ultimate Installer problem

[stuffy]

This might be an Office 2007 problem, but I think it is a Vista problem.

New build

Vista Ultimate 64 bit

4 GB ram

2.13 GHZ dual core

80 GB HDD, SATA, 40 GB free

On 01 Feb, Vista installed, with user "U N".

[ " U N" is an alias to protect the identity of the innocent. ]

All subsequent action performed with user account "U N".

Office 2007 Standard installed using upgrade & Office 2000 CD for qualifying product.

All verified & activated.

At this point, Word, Excel & Outlook all worked.

Setup Outlook; transferred old outlook.pst to C:\user\UN\documents\email

Pointed Outlook to said folder.

Life was good. We could read old email, send & receive new email.

As best as I can recall, this was the last time Office 2007 programs were verified as working.

Norton Internet Security 2007 installed.

We could access the internet.

POP3 is comcast, not MSN as http://support.microsoft.com/kb/930008/en-us?spid=2520 notes.

On 02 Feb, user tried to install Act 2005, which failed.

Then, the user tried to install [ QuickBooks ] QB 2007, which failed. User called Intuit. They blamed & referred the user to Microsoft.

I uninstalled QB.

I installed the Windows Cleanup Utility [ which is 64 bit & Vista compatible ] & used it.

Then, I installed QB 2007 using the Program compatibility feature, with a setting of compatibility to Windows XP.

QB 2007 works well.

Open Outlook, Excel, Word and Windows tells us that the program has not been installed for the current user. This is the only user, except for "Administrator" on the computer.

I searched the internet & found references to "User Access Control". But the most recent reference was Dec 2006 & RFC. I found no references to the commercial Vista.

I turned off UAC, rebooted & viola, Office 2007 programs worked fine.

I turned on UAC, rebooted, Office 2007 programs did not work fine.

I repaired Office 2007 using the "change" feature in "programs & features. Same problem.

I uninstalled Office 2007.

Ran Windows Cleanup Utility, but no references to Office 2007.

With UAC on, I installed Office 2007. Same problem.

I uninstalled Office 2007.

Ran Windows Cleanup Utility, but no references to Office 2007.

With UAC off, I installed Office 2007. Same problem.

I tried to install Office 2007 in safe mode, but the Windows installer would not run.

With UAC off, when I opened Word, I received a message that "Word failed to start correctly last time. Starting word in safe mode will help you correct or isolate a staratup problem in order to successfully start the program. Some functionality may be disabled in this mode. Do you want start Word in safe mode?"

I selected "no".

I started word: winword /a

Life was good.

I turned on UAC, rebooted. Opened Office 2007 programs & the program has not been installed for the current user.

Re-install, repair re-install & sfc /scannow , have been considered. I will try sfc /scannow first.

I hope you can offer additional suggestions.

Sincerely,

stuffy

[DigeratiPrime]

when you reinstalled Office 2007 did you follow the same upgrade routine you did previously using the Office 2000 cd?

also just to be clear the problem you are having is after installing Office 2007, you get an error message when you start any one of its applications stating that it is not installed for the current user?

As best as I can recall, this was the last time Office 2007 programs were verified as working.

Norton Internet Security 2007 installed.

Hmm, it is interesting to note that you believe everything was working until you installed Norton IS 07. I strongly recommend people stay away from Norton products anyway as they have been ineffective and garbage for some time.

[cluberti]

One thing I would strongly suggest you do while installing Office 2007 is to NOT place the product key when asked - I had this problem back in RC2, and I fixed it by installing Office 2007 without the product key, and after receiving the warning I turned UAC off, entered the product key, ran once, then re-enabled UAC and everything worked fine after that.

[stuffy]

D_Prime:

Thanks for your suggestion. Yes, Office 2007 was installed in the same manner the 2nd time as the 1st time, with the Office 2000 CD when asked for a qualifying product.

Cluberti. Thanks for the suggestion.

Interesting suggestion about the product key. I didn't realize one could install Office without entering the product key.

1. After the screen at which one is prompted to enter the product key, can one click next without entering the product key?

1.a. If so, when does one enter the product key?

1.b. If no, how does one proceed?

2. "and after receiving the warning" Which warning?

3. On 02 Feb, after unchecking "use user account control . . ", I was informed that I needed to re-boot the computer. Did you enter the product key before or after re-booting?

I apologize for asking for step by step instructions, but I am new to User Access Control, although I have started to learn.

Sincerely,

stuffy

[cluberti]

Yes, you can click next without entering the key. And yes, reboot after disabling UAC and before installing Office.

1. Install Office 2007 with UAC disabled - do not enter product key when prompted

2. Turn UAC back on and reboot

3. You should get the "not installed for this user" warning at this point when running Office

4. Turn UAC back off and reboot

5. Enter product key in Office 2007 (it's in the Options > Resources menu, I believe, for Word or Excel)

6. Turn UAC back on and reboot

7. Run Office - it should now work for regular UAC-enabled users

[stuffy]

Cluberti:

Thanks for the prompt reply.

I will let you know the results.

Sincerely,

stuffy

[stuffy]

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