Missing HelpAssistant

[kesande]

I am having an issue with a RIS install of Windows XP Tablet edition. The HelpAssistant account is not being created. Without that account Remote Desktop and Remote Assistance both fail. This is the first Tablet install I have done, and I have no idea where to look. The three Windows XP Pro laptops I have done work fine, the account is included. Ideas?

[RogueSpear]

Remote Desktop does not require the HelpAssistant account. I don't know if you're using any of my scripts or tools, but they delete that account by default.

[kesande]

I thought I had read that HelpAssistant was needed for Remote Desktop. I do not use your scripts. All that I knowing do to remote desktop is a registry tweak,

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server]

"fDenyTSConnections"=dword:00000000 to enable remote desktop. This works on the other laptops. I do not delete any user accounts. So, anything that I am doing to disable is an accident. I noticed HelpAssistant was gone and googled it. I may have misread it, but I thought all the articles agreed it was necessary. All I really know is I can not conect to it through remote desktop or assistant. It can connect to other machines. Firewall is turned off, I checked twice. I am not sure what to look at next. Thanks for any help.

[RogueSpear]

Like I said, I've been deleting that account for years. And I live and breathe by RDP. It's possible it's needed for Remote Assistance, but I've never used that before.

[kesande]

Ok, Can you suggest other things to check? I'll cross the lack of HelpAssistant off the possible cause list. Unfortunately, I have crossed everything else I know off list already. I simply do not know have to fix this problem. I would upload files if I had any idea which file(s) could be causing this. Thnaks.

[RogueSpear]

Honestly, it could be any number of things. I am going to go on the assumption that all of your RIS clients join the domain that the RIS server is a member of. And that the user account that you are initiating the RDP session with is a domain account that has the right to RDP to the target. These are all basic things that we sometimes forget about.

I was looking over my .SIF file that I use in my RIS deployments and noticed the following entry:

[TerminalServices]
	AllowConnections=1

You may want to stick that in your template file and see if it helps.