HELP! Big problem with MS Word Pictures!

[ricallen]

Hey all, I am in a bit of a situation here, and am hoping that someone might have experienced the following before.

On our entire network, we just recently installed Windows XP and Office 2003. What we are now finding on "some" of the machines, is that MS Word Pictures that are opened and modified will no longer display any of the Auto Shapes that are contained within (text still appears, though no border to text boxes). The same holds true for any NEW pictures that are created; they will not appear. However, opening the same picture on another ("good") computer will be fine (the exisiting picture). If it is the new picture created on the "bad" computer, it will not display initially, but will display if you open it and simply adjust any element within.

Through all my searches I have not found any reference to something like this happening, with all the responses assuming that graphic is floating over text. This is certainly not the issue, as it is a display issue. In fact, it prints the same way as well.

On one computer, we adjusted the hardware acceleration, which seemed to work for that computer alone. For the others, this had no effect. About 25% of our computers are affected. We are not sure if the order of the installation of the software would have any effect on this, and are running some tests now, but I figured this was a good place to try to find an answer!

Thanks!

Ric