IIS hang

[Annibal]

Hi all, on a windows 2003 server iis randomly hangs. Trying to restart it i got this error from the event viewer, and the only way to get it back to work is by restarting the whole machine:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7001

Date: 23/05/2006

Time: 12.27.05

User: N/A

Computer: XCENTER

Description:

The World Wide Web Publishing Service service depends on the HTTP SSL service which failed to start because of the following error:

Not enough storage is available to process this command.

Anyone have idea how to fix this?, searching on the ms website didn't helped me.

Thanks you!!

[cluberti]

How much kernel paged and kernel nonpaged pool memory do you have available on the machine? Also, are you using the /3GB and/or /PAE options in your boot.ini file, and if so, why? Also, how much desktop heap is available in the non-Interactive session where services.exe runs? One of these three resource pools is likely full, causing the error. I ask if you're using /3GB or /PAE, because these halve the available memory to the kernel on boot, thus reducing the size of each of these three pools by about 50%.

Edited May 23, 2006 by cluberti

[Annibal]

Hi, thanks you for the reply.

The boot.ini have not any of that commands:

[boot loader]

timeout=30

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows Server 2003, Standard" /fastdetect /NoExecute=OptOut

Using the desktop heap monitor tool i got this informations...not sure if is what you are refering

C:\kktools\dheapmon8.0\x86>dheapmon -v

Desktop Heap Information Monitor Tool (Version 8.0.2823.0)

Copyright © 2003-2005 Microsoft Corporation. All rights reserved.

-------------------------------------------------------------

Windowstation: (WinSta0) SessionID: 1

Desktop: (Default) Addr: bc7b0000

Desktop Heap 3145728 (0x 300000) Bytes

Committed 434176 (0x 6a000) Bytes

Uncommitted 2711552 (0x 296000) Bytes

Allocated 413712 (0x 65010) Bytes

Total Freed 20464 (0x 4ff0) Bytes

Unused 2732016 (0x 29aff0) Bytes

Used Rate ( 13.2) %

-------------------------------------------------------------

Windowstation: (WinSta0) SessionID: 1

Desktop: (Disconnect) Addr: bc7a0000

Desktop Heap 65536 (0x 10000) Bytes

Committed 4096 (0x 1000) Bytes

Uncommitted 61440 (0x f000) Bytes

Allocated 2672 (0x a70) Bytes

Total Freed 1424 (0x 590) Bytes

Unused 62864 (0x f590) Bytes

Used Rate ( 4.1) %

-------------------------------------------------------------

Windowstation: (WinSta0) SessionID: 1

Desktop: (Winlogon) Addr: bc780000

Desktop Heap 131072 (0x 20000) Bytes

Committed 12288 (0x 3000) Bytes

Uncommitted 118784 (0x 1d000) Bytes

Allocated 9040 (0x 2350) Bytes

Total Freed 3248 (0x cb0) Bytes

Unused 122032 (0x 1dcb0) Bytes

Used Rate ( 6.9) %

-------------------------------------------------------------

[Annibal]

...and, in the registry i have these settings:

"ClearPageFileAtShutdown"=dword:00000000

"DisablePagingExecutive"=dword:00000000

"LargeSystemCache"=dword:00000001

"NonPagedPoolQuota"=dword:00000000

"NonPagedPoolSize"=dword:00000000

"PagedPoolQuota"=dword:00000000

"PagedPoolSize"=dword:00000000

"SecondLevelDataCache"=dword:00000000

"SystemPages"=dword:00000000

"PagingFiles"=hex(7):43,00,3a,00,5c,00,70,00,61,00,67,00,65,00,66,00,69,00,6c,\

00,65,00,2e,00,73,00,79,00,73,00,20,00,37,00,36,00,38,00,20,00,31,00,35,00,\

33,00,36,00,00,00,00,00

"PhysicalAddressExtension"=dword:00000000

"WriteWatch"=dword:00000001

"SessionViewSize"=dword:00000030

"SessionPoolSize"=dword:00000004

[Zartach]

Is that the only error you recieve ? As 7001 is a general errorcode to alert when a service has failed. I searched a bit on technet and eventid but i could not find a close enough solution as you allready said.

You might want to check these links out anyway, maybe something in them will help.

IIS troubleshooting

Eventid 7001

Hopefully theres something you can use,

[Annibal]

Hi, well i have other error events in event viewer. One is number 7023 for witch i only found a registry change for iis 4 or 5 to apply to a rpc key that i didn't even have and the other is 36870 related to schannel. Things are turning complicated

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7023

Date: 23/05/2006

Time: 12.27.05

User: N/A

Computer: XCENTER

Description:

The HTTP SSL service terminated with the following error:

Not enough storage is available to process this command.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Schannel

Event Category: None

Event ID: 36870

Date: 23/05/2006

Time: 12.32.56

User: N/A

Computer: XCENTER

Description:

A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x6.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Zartach]

Event Type: Error

Event Source: Schannel

Event Category: None

Event ID: 36870

Date: 23/05/2006

Time: 12.32.56

User: N/A

Computer: XCENTER

Description:

A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x6.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This last one could be due to the ADAM service not having the proper permissions,

Give the ADAM service account read permissions to the key under C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys (if these permissions are not set correctly you will get this error)

After you have set the read permissions restart the ADAM service and this error should be resolved and hopefully all other errors will be gone as well.

Hope it helps,

[Annibal]

Ok...what i done is give full permissione to the Everyone use for that directory, hope will fix... THANKS YOU A LOT!