[Help] Windows XP SP2 hangs in safemode at agpcpq.sys

[passmaster16]

Hi,

I have two ghost images, one for desktops and the other for laptops. The desktop image was built on a Gateway 3Ghz P4 and the laptop image was built on a Dell Pentium M. Both images have been sysprepped prior to pushing the ghost image. The images work relatively well except for the fact that the PC will hang at agpcpq.sys when I boot to safemode, whether its safe mode with networking, safe mode with command prompt, etc. The PC will sit at agpcpq.sys for about 10 minutes until it finally boots into safe mode. Once it gets to safe mode, the PC, laptop or desktop, seems very sluggish and unstable. What might cause this? We have our images up to date with the latest patches. We do have the Novell 4.90 SP2 client installed as well as Zenworks 4 agent. Our desktops are Gateways but our laptops are Dells. The behavior is the same on both. And why would this happen in safe mode but not in normal mode? The only thing I was thinking is that I do use the same image on all of our P4 desktops and PM/P4 laptops. However, that does not make sense as the behavior even occurs on the PC that I built the images on.

Any ideas?

[cluberti]

When you sysprep'ed the machines, did you have a video driver installed, or did you install (and use) the Standard VGA driver? If you installed video drivers before sysprep'ing, it can cause certain issues, and it is recommended to use all standard Microsoft drivers for any component where possible when creating the initial sysprep image.